OptiMonk: Popup, CRO, A/B Test , Počet recenzí: 877
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Customer service is horrible. I have been trying to get them to fix my pop up for over a week now. All I get is IT is working on it. While my conversion rate drops everyday. The don't integrate with SMSBump very well. So if you using text message marketing this is not the app for you
Dear Frantchen,
Thank you for taking the time to write this review, it is highly appreciated.
I am so sorry to hear that you had a terrible experience with OptiMonk, however, I totally understand your disappointment and frustration. We tried to contact you in the last few weeks via email, however, it seems that we haven’t received a reply from you yet.
We are a small team of only 20 members and Customer Satisfaction is the topmost priority for us. I know that we have made a lot of mistakes, but what I can assure you about is that we do everything with the best of intentions to create value for our customers.
If you would change your mind and give an answer to us, we would be happy to find a way to make this bad experience up to you.
Looking forward to hearing from you.
Best,
Nicole
CEO
Very helpful, and free plan is already good for small business like us. Very easy to use and the result is good so far.
Hi There,
I'm Anna from OptiMonk Support. I was very happy to assist you :)
I wish you the best of luck with our app and please let us know if you need any assistance in the future.
Anna
I have just started using the app but it is very easy to set up and begin running campaigns. I am looking forward to the customer feedback.
I really enjoyed how easy it was to to use, and customize pop-ups that matched my brand perfectly. Thank you!
Hey there! Thanks for sharing your opinion, I'm really glad that everything was smooth and easy with our templates. Feel free to reach out to us if you need any assistance in the future. Anna from OptiMonk
Ótimo sistema irá me ajudar muito, pois é bem fácil de configurar e tem uma funcionabilidade incrível!!! Super recomendo.
Hi,
So glad to hear that you had great first impressions about our app and that you like the many opportunities within OptiMonk!
Please feel free to reach out to our Support Team via chat for campaign advice.
Have a great weekend and thank you for submitting your review :)
Anna from OptiMonk
Chris is absolutely helpful! He explained everything so clearly! Thank you so much Chris, my experience was amazing! ****Update 8.26.22**** Anna is absolutely amazing as well. She went above and beyond to answer all of my questions and made sure I understood everything, she went as far as creating a video so that it would be easier for me to understand. So amazed for their customer service! Thank you!!!
Hiya
Thank you so much for your kind words, it was an absolute pleasure assisting you with your campaign :)
As always, if you have any other questions or need help with anything else just let us know and we will be more than happy to help
Have a great week :)
Kind Regards
Chris
Its a learning curve for me but I just love it so much! And the customer service is amazing! thank you!
Hi,
I am so happy that you are loving the OptiMonk app, and I wish you all the best with your campaigns :)
Do get back to us if you need help with anything or just have a question about the OptiMonk app and we will be more than happy to assist
Kind Regards
Chris
This App really is awesome, they tell you the conversion rate of the different types templates which is really helpful. Templates are all very well designed and the app works well. Many apps are filled with bugs this one is very good, no bugs so far. Service is also very good. Having used a few other conversion apps this one is definitely a keeper
Hi There,
We're so happy that you love the app!! Thanks a lot for the compliments and we wish you many conversions with the help of OptiMonk!
Have a great day,
Anna
Wonderfull, Optimonk is the best, thanks optimonk
We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application.
I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com
We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!
Let us know if we can help you further with anything!
Peter