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Optimonk is easy to use, and has the most awesome customer service ever! Anna helped me with my issue and was resolved very quickly. Highly recommended!
Hi Kris! I'm Anna from OptiMonk :) Once again, thank you for leaving a review, I was very happy to chat with you today. I wish you all the best with OptiMonk <3 Anna
I like this app because customize your pop-up emails very well, and live chat support is very helpful.
Hi, Peter here! Thank you so much for your kind review:) I'm glad that you enjoy and appreciate our service!
Please let us know if we may help you further with anything else.
I would give it 10 stars if I could. It's just one of those apps that are very properly thought of and developed. The customer support responded to my questions super fast (within minutes) which I did not expect. There are also plenty of free resources within the app to learn from. Shoutout to Tom and Optimonk team for creating such a wonderful app!
Hi There,
It's Tom from OptiMonk.
Thank you for mentioning my name in your review, I'm very happy that you were satisfied with my assistance! :)
Feel free to get back to us anytime in the future, we'll be there for you.
Have a great week ahead,
Tom from OptiMonk
So easy to use and is a well-informed tool to help you pick what suits your business the best. I was helped by Zsofi and she was incredibly prompt and helpful!
Dear Maria,
Thank you so much for your kind review, I'm really happy that you were satisfied with the app and my support. :) I wish you a lot of success, and please feel free to get back to us via chat if you need help in the future.
Zsofi from OptiMonk
The application seems like it would be useful and maybe it could work well for some. I was hoping That visitors would receive a message when they tried to close the page without having checked out or filling out cart details, but when I tested it I was able to close a page. And when I tried to go back a page instead a pop up message appeared for less than a second. Probably the support would have tried to help. So I won’t say the application is bad or good, I don’t know. Might try again someday. Also, Support sends many welcome messages, maybe too many for some people’s taste.
Hi There,
Thank you for your honest feedback on our app.
I'm sorry that OptiMonk doesn't seem to be the perfect tool for you. Regarding the problems you've been facing, some of them could be solved by changing settings on the campaign appearance.
Our main goal is to provide a great onsite experience for each visitor, and I agree that it's important not to disturb them with too many messages, this is where targeting comes into play. :)
If you may reconsider your mind about trying out OptiMonk, please feel free to reach out to us via chat or at support@optimonk.com. We would be happy to offer you a free demo call.
Have a nice weekend,
Anna from OptiMonk
used a few of these type of apps but optimonk is by far the most feature rich and simple to use. Excellent support too.
Hi Shalini! I was happy to support you, thanks for sharing your opinion, it means a lot to our team. We always aim for the best quality assistance <3 I wish you good luck with your campaign. Anna from OptiMonk
Excellent support! The app itself works great and gets constantly updated with new templates and features.
Hey There,
Thank you for your kind words. :) We are so glad to hear that you are satisfied with our app and the support team.
If you need any assistance in the future, please don't hesitate to contact us again, we'll do our best to assist you!
Have a nice day,
Zsofi from OptiMonk
Really good app that does exactly what I needed and I love that it offers a lot of custimization. Customer service was top notch - walked me through installation and then tested it all for me - this on a free plan is amazing!
Hey there,
I just wanted to thank you for your very kind review and that it was an absolute pleasure assisting you with your query :)
I wish you all the best with your campaigns and do get back in touch if you need help with anything else!
Kind Regards
Chris from OptiMonk support!
I was skeptical at first being a "free" app but after some truly helpful assistance from Anna the support staff I was able to set up exactly what i wanted. I'm absolutely thrilled and highly recommend. Thanks
Hi There,
Thank you for taking the time to share your opinion! :)
I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!
Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.
Have a lovely day!
Kind Regards
Anna from OptiMonk Support
I've used this app to attract new customers with a first purchase discount as well as collect email. Setup and integration with Shopify is easy to use. Customer support was responsive and helpful providing proactive optimizations.