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I have used many dropship methods in the past and currently. I usually try to get ahold of the company to find out details, and most of the time it takes a while for them to get back to me, this was like they have someone on stand by to answer all your questions! I am super impressed! So far so good, they also stated the sizing is true to size (USA sizing). I am so excited to start to use this app. I will review again once someone purchases from this vendor. Great customer service!
Thank you for sharing your experience! We're thrilled to hear that our customer service has impressed you and that we've been responsive to your questions. We understand the importance of timely communication. We're glad that you find our sizing to be true to USA sizing and that you're excited to start using our app. We look forward to hearing about your future experiences with purchases. Thank you for your support and kind words!
Awesome support from Nancy on processing Order...! she absolutely Rocks! i would definately would recommend
We're delighted to hear that Nancy provided awesome support in processing your order! Thank you for recommending our service.
Their customer service response when messaging them is GREAT but TOO MANY issues with everything always being sold out and not updating me on those items. Causing customers to order and pay for merch I ended up having to refund A WEEK LATER!! A week later? this order should've been half way shipped by then.
Dear Tipsy Sissy boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
My experience with Kakaclo drop shipping.
At the beginning I didn’t know how to work with them, but I persevered because the options they offer is What goes with my market.
First I was frustrated and started to ask questions and they kindly answered to me.
Next I was explained their model of work and I had to adjust my expectation on how the system is set up on their side and so far so good
I have had very little disappointment on not been able to fulfill 100% of my orders.
I think we should accept that it is normal to have a few misses in every business and this one is not the exception.
Lately their service has improved a lot and they are always very kind at doing their best to get my orders fulfilled.
I do recommend them they are a great company!
Nick is one of my contacts at Kakaclo and Nancy was in the past, they have been very responsive to all my requests and all the rest of the team is also very responsive
Thank you very much!
It's fantastic to hear that you've had a transformative experience with KakaClo! Ensuring a wide product range and reliable shipping is at the heart of what we do. Your satisfaction is our reward. Thank you for being a valued partner, and we're here to support you every step of the way.
Thanks!
Timothy
Had concern about an order and answered my questions in less than a minute. Great service. 100% Satisfied
We're glad to hear that your concerns about an order were promptly addressed, with your questions answered in less than a minute. Providing great service and ensuring customer satisfaction is our top priority. Thank you for choosing us, and we're thrilled to know that you are 100% satisfied with your experience!
When I placed an order for the first time on KakaClo, I found that the logistics was a bit slow. The second time I placed an order, the logistics was much faster. I saw that they have been improving and I am so happy about their change. They do improve and provide faster shipping.
Hey!
Thanks for your review, we're glad to hear you're enjoying our platform!
In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to support@kakaclo.com or click the chat icon on our website!
Great app, has a lot of selections and great options for customization.
Thank you for your positive review! We're thrilled to hear that you enjoyed our app's wide selection and customization options. We appreciate your support!
Downloaded this app and started using it right away, customer service is very quick to respond. now just waiting on a couple orders to see how is the process and delivery.
Thank you for downloading our app and giving it a try! We're glad to hear that our customer service has been quick to respond. We understand that you're waiting for a couple of orders to see the process and delivery, and we hope it meets your expectations. If you have any questions or need any assistance during the process, feel free to reach out to our customer service. We appreciate your support and hope you have a positive experience with us!
I'm thrilled with the speedy delivery of the products to my customers, and the quality of the items is simply outstanding. It's such a relief to have discovered this incredible company to assist me in my online boutique venture. I will certainly continue to order from them, and if I'm ever able to open a physical storefront, they will be my go-to supplier. I can't express enough gratitude for the exceptional products they offer, which have been well-received by my customers.
We're also thrilled to hear such positive feedback! Our team is dedicated to providing the best service, and it's great to know we're hitting the mark. Thank you for choosing KakaClo, and we're excited to continue our partnership with you.
Thanks!
Timothy
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique,
Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.
Thank you for taking the time to bring this to our attention.
Best regards,
Nick