Kakaclo ‑Clothing Dropshipping

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!

KakaClo has been an amazing partner for my business. The support team is always available to help and offers great solutions whenever I have questions. The product selection is diverse, and the quality meets my expectations. If there were more express shipping options, it would be even better!

KakaClo makes dropshipping so much easier! The team is super helpful and ensures everything runs smoothly. The variety of products is impressive, and the pricing is reasonable. It would be helpful if there were more size guides, especially for different body types.

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out.

As a result, this situation leads to unhappy customers.

We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months.

What Went Wrong?
Inaccurate or Missing Product Descriptions:

Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue.
Unresponsive Customer Support:

Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored.
On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions.
Severe Shipping Delays:

The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week.
As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again.
Our Experience:
In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation.

Our Recommendation:
At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier.

Final Note:
We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.