Stellar Delivery Date & Pickup
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i need help with set up, keeps going wrong, please help
we completely understand how frustrating it can be when support isn't immediately available, we truly regret that we missed the opportunity to assist you when you needed help.
Your review mentioned that you needed assistance setting up the app. Please know that we’re more than happy to support you.
You can reach out to us anytime through any of the following support options:
Live chat: Directly within the app
Email us: support@identixweb.com
Schedule a 1-on-1 setup call:
https://calendly.com/identixweb-shopify-app/support?utm_source=email&utm_medium=schedule_call
Chat with us on WhatsApp:
https://wa.me/+917383129192
We also took a moment to review your store setup and noticed a minor issue, which we’ve already resolved proactively from our side — even before you reached out.
One of our support team members has already emailed you at your email address. hello@vetmedi.co.uk
No tienen en cuenta a los pequeños comercios. Instalé la app para probar pero no la usé. desinstalé la app pero olvidé dejar de suscribirme y me han cobrado la subscripción.
he contactado con el servicio y no me quieren devolver el dinero. Me parece bastante mal que no quieran devolver el dinero, sobretodo sabiendo que jamás usé sus servicios.
Hello there,
➝ Please note that our charges are not based on the size of your business, but rather on the number of days the app was actively installed on your store. According to our records, the app was installed for a total of 17 days, including a 14-day free trial. As such, you were billed for the remaining days after the trial period.
➝ Additionally, we noticed that the app was reinstalled for two days, from October 4th to 5th, which we interpret as an indication that you intended to continue using the app during that time.
➝ In accordance with our policy, we are unable to issue a refund for the charges incurred.
➝ We appreciate your feedback and thank you for using our app. Should you have any further questions or concerns, feel free to reach out.
I am having the most difficult time getting some tech support to get my emergent issures resolved.
Thank you for your wonderful review! We're thrilled to hear about your exceptional experience with our representative. Your kind words about their professionalism, communication, and dedication mean so much to us. We’re grateful for your trust and recommendation!
unreliable and worst customer service ever! Cannot recommend, no reply to emails, no help on the phone and livechat is ghosting me
Hi there,
Sorry to hear about this and I apologize for the inconvenience.
I have checked your chat done with our team members and have seen in the chat that they have instructed you on the solution.
Will you please let me know if you have any issue with the app.
Somehow, in the last couple of months the App works when it wants to, we always miss orders tags, it gave us a whole lot more to work instead of simplifying our workflow. And the devs general response is that on their side works, but what about on our side?
Thank you very much for taking time to write the review..🤩🤩 Support team is always available to help you with your queries!!🥰🥰🥰
The customer should NOT be able to proceed without selecting the delivery date, but sometimes the customer can proceed without it.(Like once in 10 times) I asked to fix this bug many times but there have been no response at all. The app has bug and poor customer service. There are so many options like this app so we should switch to other apps.
Hi, thanks for your review!
We believe to give our service to our customers as much and as soon as possible! :-)
Was working fine but then stopped. Can load or not load for end users depending on the day, hour or minute and if my 6 year old daughter got out the right or left side of her bed. Contacted support twice to see if they could help and no response. Hoping this crap review will entice a response.
Hello there, I hope you are doing well.
Sorry to hear about this and I apologize for the inconvenience you had with our app!
I have investigated further on your concern and found the emails you sent to us. Also, I have found that we had replied to both emails within 24 hours as we promise to reply when we get your request in our email.
See the below screenshot of the reply:
- Here is your first email on 18th of March, 2020
https://prnt.sc/ssa3oy
- Second email on the 28th of May, 2020.
https://prnt.sc/ssa4g1
→ Please let me know about the exact issue your are fading with the app and our team will assist you to resolve it.
We were having issues with the date picker in the cart page since it wasn't working to be required before clicking the "add to cart" button.
After contacting the support team, the Support Executive Chandni Sharma accessed our theme files and added a buggy jQuery script to our product page that broke the "add to cart" button. This happened during Black Friday weekend and it's unacceptable.
We removed the changes that were made by the app and it's back working.
A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE.
Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times.
On the Additional Details section of the Order page, it started showing html code, instead of the order date and day. Reported it days ago, they still did not fix it.
Chat support doesn't work either, only had a chance to coordinate with them real time, once.
Person assisting me kept asking for me to write a review during the time we were still fixing many issues. He asked more than 3x during that chat alone. I told him I'd review after a month, to see how the app performs, and until all issues are resolved.
Shaking my head as I type this. Now here's an honest review. Very much disappointed.
Hello there, I am really very sorry to hear about that and I apologize for the inconvenience.
→ We normally reply to all our emails/offline messages within 24 hours except on the weekends.
→ I have looked at your previous conversations held with our support team and found that you were told that the issue has been resolved after asking for a screenshot and order id with you to have an issue.
→ You were getting a delivery date and time in HTML format just because you have been using our "Product Calendar" add-on which gives the result in JSON format in the shopify order details page. Once you check for the same order in our app dashboard, you'll get the formatted result there.
→ Please give me a chance to investigate the missing delivery date from the order further by replying to our emails.
1.Not user friendly because never think on the merchant side.
2.Slow loading speed = miss out the calendar on the end-user side
3.Support was not great = because the guru cannot even locate where to put the coding although saying auto-installation is included maybe for some theme and not for all. At the end I put the code in myself because I check back the theme coding where infinite option put the coding in my theme.
The app is very slow in loading and you might even miss out if you too fast while your internet sheep is average/slow, Even on a fast internet still loading slow.
When you use product page calendar and have different rules for different product and if you have over 100 or you will be in major headache as you need to go through 1 by 1 to set the rules.
Everything is an add on $$$, the free trial should give merchant access to everything not only certain thing. Once you want to test product page calendar and you will be charges to test it out
Hi there, I hope you are well.
Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ I would like to know you that the app is loading after the page load so it depends on your page load speed how it's loading faster.
→ I agree with your concern that our app support team hasn't able to find the place to paste the shortcode. I have walked through the chat you had with our agent and found that you were using a custom template for your products and the agent has been asked you to check from your end he had a hard time finding the place for adding the code.
→ Normally, if you are using a custom template for your website so may take a time to find the place as the agents are much friendly/known with the theme's original/actual codes.
→ Many shopify users/merchants are using this app and they are very happy with the feature we added in the app and be always open for app improvement and suggestions.