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9 Ocak 2024

Does not work unless Shopify's 3rd party carrier rate API is enabled...despite the misleading info this App writes in the pop up during set up after installing the app. 3rd party carrier rate API is only available if you're on a shopify plan that costs minimum $320/month. Really disappointed this app misled us about this requirement and wasted our time setting up and testing an app that was never gonna work as advertised. We contacted "support" about this but they said some folks don't need 3rd party API access because they just use the date picker portion of this app...be warned! Doing this would allow customers to choose a *delivery* date on the cart page and then the $0 free (pickup) option at checkout...it's not a real world solution and this app needs to be more upfront about the expensive shopify requirements it needs to function correctly.

Goose the Market
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 saat
Logbase yanıt 11 Ocak 2024

Hello,

Thank you for your response.

We want to communicate that we have made diligent efforts to present accurate information regarding the Carrier Calculated Shipping API, as it is a mandatory requirement for apps like ours on Shopify. Additionally, we'd like to clarify that the Carrier Calculated Shipping API is accessible with the "Shopify" plan ($79). You can either add this API as a $20/month add-on or opt for the annual Shopify plan to include this feature.

We sincerely apologize if our previous explanation caused any confusion, and we assure you that it was not our intention to provide inaccurate information. We have carefully reviewed the details and updated the content to ensure clarity and minimize any potential misunderstandings.

Should you require assistance with setting up the app, please don't hesitate to contact us. We are more than willing to help at any time.

Regards,
Siva
Customer Success Team
Logbase.io

22 Aralık 2021

Unfortunately, it did not work for my website. Many minor errors, lack of internal communication between the app support team. It really messed up my shipping section , automatic email does not look professional and continually losing the customer - Launched the site last week and already lost 4 customers.. Its crucial for the new site.. Support team was always there and willing to helpful but it is just not meet my needs

Mamarang
Kanada
Uygulamayı kullanma süresi:9 gün
Logbase yanıt 22 Aralık 2021

Hi,

This is Saravanakumar, CEO of LogBase. I sincerely apologize for the issues that happened. l understand the pain of losing customers as we also run an e-commerce business.

I just went through all the communication you had with our support team. It looks like the checkout experience for the customer was not seamless. If you can give us another opportunity, I can connect with you personally on a Zoom call and sort out the issues you have in the checkout page. We can also help you customize all the emails as per your requirement. We are also limited in some cases in Shopify as the checkout page of Shopify is not customizable, this would be the case for all similar apps in the Shopify app store. You can check them as well.

Thanks for the opportunity and time.
Saravanakumar
CEO
LogBase