Recenze (123)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
25. duben 2024

10/10 This app is insane. Why would you not install it? Also, the support was so fast and helpful. Thanks again, guys.

Number Six
Spojené království
Doba používání aplikace: 17 dny
1. duben 2024

The Order-Editing app has been a game-changer for us.

Hands-On Founders: The team behind this app is incredibly engaged, offering personalized support and continuously improving the app based on user feedback. It's clear they're dedicated to making this tool as helpful as possible.|

Customer Service Impact: Our customer service workload has significantly decreased since we started using Order-Editing. This has allowed our team to focus on providing more in-depth support where it's truly needed, improving our overall customer satisfaction.

Flexible and Customizable: The app offers great flexibility, allowing us to tailor the editing rules to fit our specific needs, including cancellations and refunds. The developers are responsive to feedback and quick to implement requested features, which has made a huge difference for us.

In short, if you’re looking to streamline your order management process and reduce customer service tickets, this app is worth checking out. It’s made our operations more efficient and adaptable to our unique requirements.

Threadheads
Austrálie
Doba používání aplikace: Asi 2 měsíci
23. říjen 2023

Order Editing not only saved us thousands of dollars in support costs, it grew our average order value too. Hamish and Keira easily integrated with our 3PL and put our customer portal in all Shopify emails and like night and day we never received an order change request. The founders also created an upsell email automation that saw us offering discounts on a second or third item hours after purchase, customers paid for the extra item and it was added to the original order. WAY too easy!

Mindware
Austrálie
Doba používání aplikace: 7 měsíci
14. duben 2024

Absolutely the best to work with! Hamish went above and beyond to ensure and continue to ensure we are doing everything to enhance the experience for our customers! They are the BEST!!!!

Integrous Wellness
Spojené státy
Doba používání aplikace: 26 dny
12. červen 2024

Awesome app! Super helpful team. Installed and set up within minutes. Thankyou Hamish

SOLBEVI
Austrálie
Doba používání aplikace: Asi hodinou
7. květen 2024

Hamish reached out as soon as we installed Order Editing and set it up right away for us before I even had time to look at the app. The service and eagerness to get us set up and ready to roll is something I have never experienced with any other app. Thanks team!

Pawfect Pals
Austrálie
Doba používání aplikace: 4 dny
29. leden 2024

Hamish set us up right away and was very helpful with initial support. I would highly recommend this app, based on this alone. I'm looking forward to seeing this cut down on support tickets and achieve an ROI with upsells/edits.

Rugby Bricks
Nový Zéland
Doba používání aplikace: 4 měsíci
5. září 2023

This app is a gem!! It's making us money by prompting customers to add products to orders before they ship, it's saving us time and money on customer service (we never get emailed anymore) AND our customers love it - they prefer self-service! Absolutely love it.

Boring Without You
Austrálie
Doba používání aplikace: 5 měsíci
17. březen 2024

We are loving this addition to our store. It has cut our Customer Service order editing by over 90% and bein able to upsell through this email has been a huge win for us! The team are super helpful with setup and ongoing support. Highly recommend.

Salt Lab
Austrálie
Doba používání aplikace: Asi 2 měsíci
28. únor 2024

So grateful for the great minds behind this app. It used to be a real pain to address last-minute changes in orders or mistakes in delivery addresses. Hamish and the team have been incredibly helpful with the app setup. Thank you heaps, and well done on solving a significant pain point for e-commerce businesses!

Pinc Wellness
Austrálie
Doba používání aplikace: 2 měsíci