Order Editing | Upsell

The app has been great for us since installing, a real must have and can see it being installed on every website as standard in the future.

A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.

Great app, easy integration and saves CS tickets as well as being a great upselling tool!

OrderEditing has been implemented (which was super easy with the help of Hamish and the team), and configured within the hour, on both our stores, UK and EU.

It does what it says on the tin, allows customers to make adjustments to their order. We have almost made 1k from customers editing their order in less than a month. This is without us even adding the upsell feature, so for now. Win win!

Thanks

Anthony

Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!

Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.

We were struggling with Order Updates not happening on time and customers being unhappy when that happend. This app fixed that for us. Was super easy to install, the tech team was brilliant, they got us up and running in 1 meeting. Love the App and the Team. Highly recommend.

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.

The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.

And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!

We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.