OrderEditing.com

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets.

What I love most:
• True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits.
• Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations).
• Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations.
• Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping.
• Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements.

In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer.

Highly recommended!

A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service our business. 10/10

Excellent onboarding and dedication to improving the product. We initially trialled a year ago and it just wasn't a right fit. Flash forward a year and the product has come a long way and I can only see it getting better. Highly recommend, early signs are looking great for us.

The support and expertise from the entire Order Editing Team has been nothing short of fantastic. From onboarding and beyond, they are there to help you deliver incredible results and make the customer journey even better along the way. Their team never rests, and they continue to provide great updates to the app! I would absolutely recommend that you have a chat with their team and get on board.

Absolute no brainer app. Team are fantastic with incredible support and innovative approach.

Its immediately saved us customer service time and issues with incorrect orders being shipped / followups and unnecessary charges we have to bear due to human errors.

Upsell piece also a game changer integration to make app even more useful!

Order Editing has been great for our store. It has basically entirely removed all customer service issues relating to urgent address changes, freeing up so much more time for our CS team.

We have had a fantastic experience working with OrderEditing right from the start. Our initial call with Hamish was incredibly informative, Hamish took the time to answer all our questions and made sure we understood everything clearly.

Since then, Erin has been absolutely amazing to work with. She is always quick to respond, happy to jump on a call whenever needed and efficient at resolving any issues straight away. Erin keeps us updated every step of the way and is genuinely a lovely person who’s great at what she does.

Among seeing increases in upsells, we have also noticed improvement in reducing customer contacts, especially around address changes. Customers can now update their orders straight away instead of needing to contact us, which has created a smoother and more positive experience for them. With our fast processing times, it’s not always possible to amend addresses before items are shipped, so this change has made a real difference for both our team and our customers.

OrderEditing is a true game changer. It’s rare to find an app that can increase revenue while simultaneously reducing customer support tickets, but this one delivers. The functionality is seamless, and the support team behind it is genuinely exceptional — responsive, knowledgeable, and invested in helping brands succeed.

Essential app with an outstanding team behind it!

We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team.
What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall.

And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done.
No idea how other shops manage without OE — for us, it became a core essential.

The Order Editing app has been a game changer for our store. It’s incredibly easy to use and saves us time when customers need to make changes after checkout. The interface is clean and intuitive, and the support team is fantastic, quick to respond and genuinely helpful. It’s made our post-purchase workflow smoother and our customers happier. Highly recommend to any Shopify store looking for flexibility and better order management