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Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!
Hamish, Keira, and the rest of the Order Editing team have changed the game.
Our Customer Service team noticed a huge drop in tickets during a recent sale. Do you know why? Because customers didn’t need to contact us to cancel or change their orders anymore!
We have been using the OrderEditing app for quite some time now and I have nothing but positive things to say! It has saved us 100s of CS hours and also improved the customer experience a lot!
Can't recommend the app enough! A game changer!
Really strong app for user journey and customisation. The upsell tools are a bonus to giving the customer complete control when either errors occur or they just want to change something as simple as address or shipping date!
A no brainer add to our storefront and customer experience. SaaS doesn’t always come with the ~service~ after you’ve installed or signed on. The Order Editing crew goes above and beyond. They’ve been super helpful in making sure we could find a configuration that worked with our ERP.
We recently started using the Order Editing app, and it has been an absolute game-changer. The app itself is intuitive, seamless to integrate, and has made facilitating post-purchase order edits a breeze for our customers!
A huge shout-out to Hamish and Pauly for their incredible support throughout onboarding and beyond. They’ve been proactive, responsive, and went above and beyond to ensure we were set up for success (some of our use-cases were quirky). More broadly they're positive, energetic... it's infectious!
If you're looking for a reliable app to provide self-service order editing, improve customer satisfaction and drive up-sells, I can’t recommend this one enough. Exceptional app with equally exceptional support!
This app changed the game. We never allowed order editing until the order editing app. We have been able to give customers the ability to change things about their order without them needing to contact us.
Hamish has been amazing to work with!
An app to cause an issue that has been around forever that everyone has ignored until now!!
Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.
great onboarding. app works well. will make the lives of our cs team a lot easier :)