Order Editing | Upsell

Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality

Great app, customer service is direct and efficient.

Order Editing has been a game-changer for us! With Q4 around the corner, we needed a solution to reduce customer support tickets, and this tool has already made a noticeable impact. We're thrilled with the results so far!

We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in.

The team were very helpful during onboarding and the aftercare support equally as good.

James
Balance Coffee

The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement.
The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency.
Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow.
A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.

Great application that provides a lot of value for the customer and saves a lot of customer service tickets

Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak.

Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.

"Great app with excellent customer support!

This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"

We utilize this to cut down on the number of edit/cancellation requests we receive and have definitely seen an improvement! Hamish and his team are really responsive and constantly making updates. Definitely recommend Order Editing for self-service edits and more!

Great app - Hamish was extremely helpful and accomidating. Would recommend.