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This app is a gem!! It's making us money by prompting customers to add products to orders before they ship, it's saving us time and money on customer service (we never get emailed anymore) AND our customers love it - they prefer self-service! Absolutely love it.
Excellent to manage and very user friendly! Allowing the customer to feel in control and manage their order without needing to conatct us urgently via emails, DMs and phone calls, saving time for both parties.
I personally would say as consumer myself this app is every customer life saver. It saves time and eliminates worry for customers who place a quick order but forget and essential information like a phone number to track. This app would literally set any business apart and make them more efficient and effective and also truthworthy.
Very simple to install and does the job and more. Great support from the OrderEditing team if you have questions. This APP saves us lots of time correcting orders manually.
Can highly recommend this to any Shopify implementation.
Letting customers edit their own orders instead of creating a support ticket is the biggest no-brainer. This app saves us so much precious time. The ability to upsell customers a few hours after purchase is the cherry on top. It's super easy to set up too.
Support team is quick to render any assistance required. This app allows customers to edit their orders on their own and this cuts down the manual admin process time. Will recommend
I can't believe that I no longer have to spend hours out of my week editing orders for customers, it seems too good to be true!
This app is amazing and saves a ton of time and effort. We wanted to find a way to streamline our customer support process ahead of launching our new store and found this by chance. It's a clear, super accessible and elegant solution that allows our customers to edit their orders and provides us with an extra upsell opportunity. Keira has been a great help with getting set up with the app! Big thanks. Highly recommend
Such a no-brainer! We went from receiving hundreds of customer support emails a week to only a handful, this app literally self-services almost every request straight from our order status page. Our customer satisfaction is through the roof. Special thanks to Keira and Hamish for seamlessly integrating with our warehouse management software - very excited to turn this into an upselling machine next!