Order Editing | Upsell

We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers.

Customers are able to easily edit their address for a short period after they place the order, and even add new products.

It's been really great so far.

Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer.

Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help.

Highly recommended!

We onboarded Order Editing before Black Friday to enable customers to edit their orders post-purchase and reduce inquiries to our customer service team. The app has been fantastic since implementation—easy to use and effective. The support team has been very helpful and responsive, ensuring a smooth onboarding process and ongoing success. Highly recommend!

While we have not yet been able to utilize any of the upsell features (due to our own system limitations) I would highly recommend this app for the order editing features. What sets Order Editing apart from similar apps in the market place is that they expose so much via Shopify Flow, enabling many customization options for the merchant. The Order Editing team are also top-notch and dedicated to ensuring success for their users.

This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously.

The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!

We installed Order Editing before our Black Friday sale to help reduce ticket volumes for our Customer Service team, and it did exactly that! It was extremely easy to get set-up and going. Hamish and the team are second to none. They've built a great solution for a problem that most ecomm merchants and brands experience on a daily basis. Highly recommend this to any Shopify merchant. It'll be a staple in any Shopify tech stack I build from now on!

Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!

The Order Editing app has been brilliant for our brands, it's allowed customers to self serve address updates & contact information updates.

The Order Editing team are really responsive and have helped us setup the flows required to disable editing when orders enter our production systems.

I would definitely recommend!

Best of the best. Empowering customers to self serve is a no brainer in today's world. Save your team time, eliminate the mundane repetitive work for your people, and create a win/win/win situation! This app literally pays for itself. The Order Editing team puts the cherry on top with best in class support to ensure that you're getting the most out of their platform. Can't recommend enough!