Order Editing | Self‑service

Order Editing | Self‑service

Hinnoittelu
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
Kohokohdat
Käytä suoraan Shopify Adminissa
Toimii uusimpien teemojen kanssa
Tähtiarvio
5,0 (53)
Kehittäjä
Order Editing

Self-service changes to reduce costs, deliver a better experience, and increase average order value.

Order Editing lets customers make changes to their orders without emailing support. Our self-service portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. Your customers see AI recommended products that they can add and pay for in one click. Embed the portal into any email or page and upload your branding. Order Editing syncs instantly with your 3PL or WMS, so you don't need to worry about overselling.

Order Editing lets customers make changes to their orders without emailing support. Our self-service portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. Your customers see AI recommended products that they can add and pay for in one click. Embed the portal into any email or page and upload your branding. Order Editing syncs instantly with your 3PL or WMS, so you don't need to worry about overselling. enemmän
  • Increase your average order value by recommending products customers want to buy
  • Self-serve address, variant, contact details, and product changes pre-shipment
  • Reduce lost orders with carrier verified shipping address recommendations
  • Prompt customers to add more products to their orders before packing
  • Refund to gift card or store credit for order downgrades
Kohokohdat
Käytä suoraan Shopify Adminissa
Toimii uusimpien teemojen kanssa

Mukautukset

Kassavaihelisämyynti, Kiitos-sivun lisämyynti

Tarjoukset ja suositukset

Tekoälysuositukset, Ilmainen toimitus, Usein yhdessä ostetut tuotteet, Tuotteen lisäosat (add-ons), Tuotesuositukset, Määräalennukset, Toimitussuoja, Porrastetut alennukset

Analytiikka

Klikkausasteet, Konversioasteet, Suppilon tehokkuus, Optimointiehdotukset

Lanseerattu

1. toukokuu 2023 · Muutosloki

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Shopify POS, Kassa, ShipHero, Peoplevox, Klaviyo, Brightpearl, Shipstation, Celigo

Hinnoittelu

Revenue Generator

Ilmainen asennus

6% commission on sales made within the customer portal. Never receive a support ticket again.

  • Unlimited order edits
  • Your branding and URL
  • Pre-picking upsell one time offers
  • Select how long customers have to make changes

Advanced

$79 /kuukausi

tai $796/vuosi ja säästä 16 %

Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.

  • Everything in Revenue Generator plus:
  • Warehouse integrations
  • Worldwide address verification
  • Self-service, automated cancellations

30 päivän maksuton kokeilu

Shopify Plus

$399 /kuukausi

tai $3,999/vuosi ja säästä 16 %

We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.

  • Everything in Flat Rate plus:
  • ERP integrations
  • Multi currency editing
  • Change all of the text with localization

30 päivän maksuton kokeilu

Revenue Generator

Ilmainen asennus

6% commission on sales made within the customer portal. Never receive a support ticket again.

  • Unlimited order edits
  • Your branding and URL
  • Pre-picking upsell one time offers
  • Select how long customers have to make changes

Advanced

$79 /kuukausi

tai $796/vuosi ja säästä 16 %

Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.

  • Everything in Revenue Generator plus:
  • Warehouse integrations
  • Worldwide address verification
  • Self-service, automated cancellations

30 päivän maksuton kokeilu

Shopify Plus

$399 /kuukausi

tai $3,999/vuosi ja säästä 16 %

We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.

  • Everything in Flat Rate plus:
  • ERP integrations
  • Multi currency editing
  • Change all of the text with localization

30 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (53)

Kokonaisarvio
5
Lukumäärä luokitustasoa kohden
  • 100 % arvioista on 5 tähteä
  • 0 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 0 % arvioista on 1 tähteä
16. kesäkuu 2024

I have been using Shopify now for 5 years and seen plenty of apps come and go and raised lots of support tickets in that time. I have NEVER had the amazing support and personability offered to me by Hamish and the Order editing team. They actually work to find a solution for you and suggest things to improve your store rather than just fixing a problem. Aside from the 10/10 customer support, order editing and changing addresses is a feature that will become standard in eCommerce stores. In our first week we already had 70 customers change/confirm their shipping address after purchase, so we have saved that in tickets and/or order that we would need to re send because it is never the customers fault when they put in the wrong address as we all know... Very happy we have this implemented before BFCM. Highly recommend!!

The Standard Squeeze AU/NZ
Australia
Noin kuukausi sovelluksen käyttöä
9. kesäkuu 2024

Fantastic App – A Game Changer for Our Store!

Order Editing has been a phenomenal addition to our Shopify store! It empowers our customers to take control of their orders, offering them the ability to make changes effortlessly. Here’s how it’s made a huge difference for us:

Customers can log in and edit their address or upgrade their shipping to express. This feature has significantly reduced the number of support tickets we receive, as customers can quickly make adjustments themselves.

The app's upsell option is fantastic. It allows customers to add items to their orders with a discount, right before their order is dispatched. This has not only improved our customer experience, but also generated a considerable amount of additional revenue.

The app is very intuitive and easy to use, both for our customers and our team. It seamlessly integrates with our existing systems, making the whole process smooth and efficient.

Since implementing Order Editing, we’ve noticed an uptick in customer satisfaction. They appreciate the flexibility and control over their orders, which has enhanced their shopping experience with us.

Overall, Order Editing has been a game changer. It has streamlined our order management process, reduced our customer service workload, and boosted our sales. I highly recommend this app to any Shopify store looking to enhance their customer service and increase revenue.

I highly recommend any e-commerce business to use this App.

Kooshy Kids
Australia
Noin kuukausi sovelluksen käyttöä
22. toukokuu 2024

When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address.

We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders.

We also love that there is an address validator baked right in, and people can also add products to their order too.

Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.

Flip Coffee
Yhdysvallat
15 päivää sovelluksen käyttöä
27. toukokuu 2024

The Order-Editing app has been a game-changer! Significantly reducing our support tickets and the load on our support team, along with generating additional revenue from our customers editing their orders and adding more products.

Hamish (the founder) has been amazing to work with getting us all setup and running, very responsive (even on the weekends), and getting all the settings customized to work the best for our stores.

BlockBlueLight
Yhdysvallat
3 kuukautta sovelluksen käyttöä
2. toukokuu 2024

This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce

The Oodie
Australia
5 kuukautta sovelluksen käyttöä

Tuki

Order Editing voi vastata kaikkiin sovellusta Order Editing | Self‑service koskeviin kysymyksiin.

Kehittäjä

Order Editing

19 Oakwood Avenue, Melbourne, VIC, 3186, AU

Resurssit

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