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This app has definitely decreased phone calls and I think it is a nice touch for customers to be able to track their own orders.
I love this app.
We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!
Great app for satisfying customers. Customer service traffic reduced thanks to this app. Definitely does what it's meant to
I would really recommend this product. Less customer problems. Lol. Great customer service.
Amazing support, grab this app! What else can I say, very helpful. Go to http://www.boujeecat.com to buy the latest in cat clothes.
Great app for me and the customers to find out about their orders. I know when I order something I always want to know the status of it.
Hi!
Thank you for your review, I love that you love the app for both yourself and your customers.
When we set out to build this app we thought "how can we make it so customers can always look up their order to see where it is?" It sounds like we hit the mark!
I hope you are doing well, and if you need anything in the future please email us at support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
Just started using the app, seems really easy and user friendly, Great work to everyone working on the app.
Hello,
Thank you so much for choosing Order Lookup as your order tracking app, we appreciate your business.
I am glad to hear that you are finding it easy to use and user friendly- and will pass on you kind words to our entire team, it is much appreciated!
If you need anything in the future never hesitate to email us at support@orderlookupapp.com- always happy to help.
Best regards,
Rhian Beutler
COO/Co-founder
Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.
UPDATE: Rob got in touch and has issued a refund + discount, great customer service.
Over a period when we had 13,278 orders, there were 3,560 order lookups by customers using this app on our site. This demonstrates the use-case of the app in reducing the quantum of customer service calls. However, it must be said that the 80% reduction in customer service calls that the app advertises is quite a suspect statistic.
Earlier in 2014 the app developer made an unannounced change in the language used by the app so that an order that was 'fulfilled' (but not necessarily shipped) on Shopify was marked as 'Shipped' when customers looked up the order. This was regardless of whether any lineitems in the order had a tracking number assigned to them. Typically there is a time lag between fulfillment and shipment, which can last from a few hours to a few days depending on the product. Therefore for several months we actually saw a dramatic increase in customer service calls and emails from confused customers who saw the language 'shipped' when they looked up their order, whereas their order was still in processing. This defeated the purpose of using the app to reduce customer service calls and emails.
After 6 months the developer finally changed the language used by the app back to 'fulfilled' from 'shipped' for an order that was fulfilled. But we're not sure if this was just on our account or for all stores that use the app.