Order Lookup | venntov

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

Great App - Provides excellent shipping feedback to our customers

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;)

Stop thinking, just add it to your store now!

Mitch
Ss Brewtech
www.ssbrewtech.com

Great app, they even configured a tax setting for us.

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money!

Devon
http://www.bikiniluxe.com
Bikini Luxe - Designer Swimwear and Luxury Resort wear

This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were a pain to get setup, and none of them would have been nearly as easy to use for customer's as order lookup.

We had some bugs with it, specifically when editing orders using "Edit Order" (Another App) as it would still pull up the old canceled order rather than the new order. I emailed the developers and got a reply a few hours later asking for some examples / order numbers to test the issue. The next day it was fixed! The support the developers provide is worth more than $10 alone. They're even willing to make specific changes for you to the app if you would like to change some stuff around.

This is the only review for an app I've ever written. I was just blown away by the support I received recently. The app works great, helps us save a LOT of time, and is worth much more than the cost. I recommend you try it out if you're shipping physical products. If you're like us and have more than a 24hr turnaround time on most orders, then I HIGHLY recommend it. - John

This is now my second install. Works like a dream, as always. Thanks!

Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.

Order Lookup App is a great time saver and super easy to install!