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This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes. Now that's service!
Thank you so much for your great review! We're always here to help :)
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team.
I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process.
I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response.
At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance.
Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
This App never worked correctly. I scheduled a zoom meeting to discuss how to fix it. (at 1 am the earliest option available) and no one met me. So I rescheduled. Again 1 am was the best option. And AGAIN, no one ever launched the meeting. App that doesn't work and zero customer service and tech support. NOPE!!!!!!!
Thank you so much for your review. Our team always here to help you 😎
The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service. Thank you!
Thank you so much for your review. Our team is always here to help you 24/7😎
Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly.
Thank you so much for your review 😉
If you need anything, please don't hesitate to reach out - we are always here to help!
- Team OM
This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination.
Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront.
Support is really fast and effective, too.
Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.
Thank you for taking the time to share your experience with our app :)
We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs.
We truly appreciate your feedback and hope to continue providing you with excellent service in the future.
If you need any other assistance, please do not hesitate to contact us!
Tom and the OrderMerger team.
The merge is pretty good but if you are not into IT then it can seem a bit overwhelming with completing the rules. I followed a Youtube video tutorial but then it was not working and went back in and saw it had written guides and support. So I learned how to do manual but this seems a bit overwhelming at first. Once you print out your first Merge order then you can see what you need to change. Also click Archive at the bottom so you can go back and review anything that you think was missed. But I would use this app because manually merging orders is a lot plus running your business so whatever makes it simpler is good for me. Just have patience and print out the guides.
5 Stars. Our experience with this app has been perfect and it works very well. I would recommend it to anyone who's looking to save money on shipping to customers and improve their experience.
We appreciate you taking the time to write such an incredible review, thank you so much <3
So far so good! Also, great customer support AND they have a youtube page to learn about their products.
Thank you so much for the review. Our team always here to help you. :)
Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge
We appreciate your feedback 🙏 Our support team is here 24/7