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Great app so far, There was a few issues as the app litterally came out yesterday like upsell discount price on combined orders but i contacted the live chat and they fixed it all up on the spot and helped me sort out all the issues i had.
Can't hype up the customer service enough, it is great to see people who care about the users.
5/5
Thank you so much for your awesome, honest and positive review!
Great support team!
Konstantine helped a lot due to some problems we had!
Thank you very much!!!!!!!
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
Very good customer service.
Every question I had was answered fast.
This app works perfectly and really suits my needs.
Thank you for the review! We appreciate you taking the time to write it!
Where to begin with the issues... my customers shop several times a week even everyday, so the need for features this app offers sounds wonderful. However, execution was awful. My sales are being reported inaccurately because they re-create the original order double counting sales and quantities. Quantities are inaccurate, I am having to manually go in and update. Reports are a nightmare, says I captured so much more in sales that acutal, Shopify Experts have no idea what happened or how to fix. It didn't merge SOME the orders they claimed it was a"bug" in my shop. More issues but not worth going on. In the end, it created HOURS upon HOURS of work for me, and I am certain I have even more to clean up after my customers get their shipment. Even the packing slips on the merge orders were completely incorrect. AWFUL.
Hi there,
Thank you for your honest review, and I apologize for the negative experience you've had with our app.
Shopify doesn't allow to not count revenue, so we came up with an option to set the new order value to $0 (you did not use this feature so you got duplicated revenue in your reports).
Order Merger is very delicate and it needs to be treated as such, enabling the app without proper set-up or help from the support team can result in such mess in reporting.
Either way, we're more than willing to help you set up the app in a way that will work perfectly for you. I tried sending a message in your live chat on the website but got no answer. Feel free to book a setup call here:
https://calendly.com/eric-reconvert/60min
Please get back to me and let me fix this nightmare for you, we will do whatever is necessary to change your mind :)
Thanks again, and have a great day,
Eric | Order Merger CEO
First off, there is very poor customer support. I had a basic issue that was not ever resolved because the support team seemed to send me answers that were not related to the questions I was asking. I could not find the answer in the help section. I merged 3 orders for one customer and could not create a shipping label for the package. I kept getting a pop up box stating that I cannot create a shipping label for the order. I thought the idea of this app is to combine the orders to make things easier but it actually just caused a lot of issues and wasted a lot of time. Very confusing for myself as a user and also for the support staff. From reading the reviews, it seems it is not a great app for businesses that need to have accurate reports. For this reason, I will wait until Shopify comes up with a solution for multiple order merging.
This app causes more of headache than just using a manual workaround. Unfortunate that Shopify doesn't offer an out of the box solution and pushes the work on these janky 3rd party apps.
Hi there,
Thank you for your honest review, Eric here, the founder. I apologize for the inconvenience it might cause your business.
I think that the app caused some damage since you didn't set it up right so it merged orders the wrong way, either way, I looked it up and didn't see you reached out to the support in any way.
would you please get back to me and allow me to help you solve the issue you had?
Either way, we want to help if you just let us,
Good luck with your store,
Eric | Order Merger
Horrible this does not work. There is no phone support. Ruined my reports. Hard to work with. The Gurus cant figure it out either.
Hi thank you for the honest review and I apologize for the inconvenience,
This is Eric the owner, we spoke over the phone about 2 hours ago and you seemed pleased after the call.
The reason your sales analytics got messed up is because you didn't set up a financial status of 0 for the automatic merge. I tried calling you but got no answers, I also tried reaching out through your Facebook business page.
Either way, if you need any help we're always here for you,
We wish you all the best.
Absolutely genius app! a No-Brainer money saving machine. goes very well with reconvert app. it will merge those orders from the same buyer. love it!
What an awesome review thank you so much for taking the time writing it!
i think this app is a must have to save you money and problems with customers getting separate packages from your supplier if orders were placed separately by the buyer. save money by paying your supplier only once or less on shipping to the same address. Great app! Thanks!
What an awesome review thanks! 🙏
It seems useful when reading the description, but the merging based on fulfillment status does not work as expected by me. I needed to manually merge only unfulfilled items of different orders, which I believe it's a very simple scenario and that's not possible through this app... very disappointed.