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I've had great customer service with Andy! They were quick to respond and solved my issues with little back and forth. Specifically I wanted to edit the back in stock email, and it was done just like that, to my specs.
I'm new to Ordersify, and so far I have nothing but good things to say. Customers are using the Notify Me tool, and everything is working as it should.
Thank you Andy!
**Update** Resolved ** After a period of 'no response' I have now had a response from support team, who, after my Theme change, have now corrected the problem of my 'back in stock' app. and it's working great.
I was previously about to unsubscribe from this app. as I had not had responses to my many emails.
Thankyou for eventually replying and resolving the problem.
The system over works fairly well. The reason for this 1 star review is because I have had an issue that I need assistance with regarding exclusions and I've sent MULTIPLE emails that all get auto-responded to saying I'll receive a reply within 24 hours. I'm on email 5 in a matter of over 2 weeks and absolutely no response so far.... System is ok, customer support is ABSOLUTELY AWFUL.
Always quick responses and fixes on any coding issues I've had!
I love the ability to customize this on brand, and that they have the ability to show the bar in multiple positions.
We currently use Ordersify on another of our websites and installed it on this website. We had a couple of issues with integration and minor customisation which the Ordersify quickly resolved. Great App.
There are lots of features packed into this app, even on the free plan. Definitely highly recommended if you need an out of stock app on your website. The developers were quick to respond to my change request as well. Shout out to Andy for helping us out in a very timely manner!
I spent time trying to get the out of stock email notification to work. It worked fine in their preview mode but did not populate on the site. Left message with Support last week. They still haven't answered. Tried to uninstall it today and realized there's no uninstall. Don't bother with this one.
Very disappointing. App doesn't work at all (widget not showing up in shop) and sadly no response by the app/development team despite many support requests throughout the last week. We probably lost hundreds of interested customers' contacts due to that...
The pandemic has affected us in many ways including stock availability. This app helped us in sending our customers notification for the product they're looking for. The app works perfectly, too! We have it installed for 2 years now and we never had an issue. Their customer support is very helpful. They answer almost instantly, like you're conversing with them face to face. Highly recommended. Interface is friendly.
Firstly, I sincerely appreciate you taking the time to provide feedback on the services we have rendered.
Your feedback is invaluable to us, and we are delighted that we were able to assist you during your time of need.
Please be assured that we are committed to continuously improving our services and meeting your expectations. Your satisfaction is of utmost importance to us, and we will strive to ensure that we consistently deliver exceptional service in the future as well.
Thank you once again for your valuable feedback.
Warm Regards,
Linda
The app failed to work for me initially, and I couldn't reach customer service despite couple of attempts in the first few weeks. However once I managed to contact Andy, he did swift work and now its working well. Hopefully the service will stay consistent in time to come.