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I had a question and the response time was amazing and quick. Very helpful staff as they took care of my needs immediately.
Thank you so much for taking the time to share your opinion!
We're really happy that you're satisfied with our app and the support team.
Should you have any questions in the future, feel free to reach out to us anytime and we'll do our best to assist you!
Best Regards,
Linda
Great customer service. Helped me get preorder set up for my store when I was struggling with it . Definitely recommend
So glad you are satisfied with our customer service. Thank you so much for the kind words and 5-star feedback!
Feel free to reach out any time if you have any questions or if we can help along the way. 🙌
Best wishes,
Linda
I highly recommend this app. It has good customer support and is a very useful app if you have items out of stock.
We wanted to take a moment to express our heartfelt gratitude for your review on our app. Your kind words and positive review motivate our team to strive in providing top-notch services and a seamless app experience.
Thank you again for being a valued customer. Feel free to contact us anytime and we will be there with you.
Best Regards,
Linda
Great service and useful, we hope to see more features coming in this app! Interface still has much improvement!
We appreciate you taking the time to leave us a 5-star review.
It motivates us to work hard and efficiently for every customer. Please do not hesitate to contact us. We are available to help you.
Best Regards,
Linda
1 STAR
We have been utilizing this app for several months; however, we have recently encountered a significant issue regarding the email notifications for back-in-stock alerts, which have failed to be sent.
Initially, we contacted customer service, and they promptly responded. Unfortunately, despite their initial efforts, they were unable to resolve the problem. Regrettably, since then, we have not received any further communication from them. I have made two subsequent inquiries following my initial contact, but I have yet to receive a response.
It is disappointing to experience such a lapse in customer service, especially after initially receiving prompt attention.
*******UPDATE - 4 STARS
Customer service reached out the day after I posted my initial review and resolved the issues. Besides the blip in sending, this app does the job. I do wish the app offered a bit more. Such as offering the option to load more than 15 notifications per page in the dashboard or the ability to sort noficiation requests by product title.
I put in a request to help me set up the app in my online store. It took less that 30min to have it up & running . Thanks Andy
Thank you Andy & your team! Your app works seamlessly well.
We at www.auraexperiencestore.com wish you all the very best!!
On behalf of the Ordersify team, I want to thank you for the great review and the lovely words. I'm so glad we were able to help you to make you satisfied. Thanks for placing your trust in us and your willingness to share.
Please feel free to contact us if you have any further questions.
Once again, thank you!
Linda
Simple, nice UI design and great customer support. Andy was very patient with my questions and kind enough to edit some code for me to make the notify button displayed in a way that match my store design. Very happy with this app.
I'm so glad to hear that you were satisfied with the support you received from Andy! Thank you for your kind words :)
If you need any assistance in the future, please don't hesitate to contact us again. Our team will be there for you.
Best Regards,
Linda
The app is really helpful but the support is slow and sometimes does not react, closes cases which are not solved etc. Nevertheless we keep the app and hope, support will get better in the near future. / Update: Still a good app, supports still closes cases unanswered. We move on now.
We apologize for the late reply. Due to the COVID-19, we did not provide you with timely support.
Your ideas inspire us to keep growing and learning so that we can serve you with a better product.
Please let us know if you require assistance.
All the best!
LinDa...
I own and operate a large ecommerce website. We have currently had issues with the global supply chain and for the first time have been out of stock on many items. The Ordersify app has solved my need for Back In Stock items and automatically notifying customers. There support team is excellent. I couldn't get a feature to work properly and simply sent them the request, it was fixed and working on my website the very next day! Would highly recommend this app.
Thank you so much for this wonderful review. It is our goal that you are always happy with Ordersify quality, so please let us know if your building experience was anything short of excellent.
If you have any other questions, feel free to ask us support@ordersify.com
All the best,
Lucy