Recenze (159)
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Podle hodnocení
Great service! The problem was resolved quickly and efficiently! I recommend
Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.
Hi - I'm sorry you experienced an issue with the app. If you had problems with notifications being delayed in the end, please let us know via our support email address and we'll be happy to provide the app for free for a month, including SMS.
Kind regards
Eastside Co
Not so much experience yet with the app itself, but have to point out the excellent,professional customer service team! Had quite some changes to adapt the app to our shop and how it appears in the frontend and everyone I was interacting was so so helpful, quick and nice! Thanks again!
I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.
Hi - thanks for your review.
It appears that you already installed the app at an earlier date, which is when the free trial was used. Our support team have been in touch to sort the issue you mention about the app not taking effect - if you do not want to keep the app we can offer a refund.
Best
Eastside Co
The support provided was excellent. Every time I requested assistance with the configuration, I received either a video tutorial that explained the process and made it simple for me, or they would even offer to handle the configuration themselves, which was even better. A big thank you to Nejla for her assistance. The app works great and was easy to install.
the customer service person Deepa was very helpful and solved my issue and answered all of my questions.
Easy to install and good customer service. Product Manager Tarik was quick and helpful!
Muy bien! Resuelto con mucha paciencia!
I'm glad I found this app, exactly what I was looking for and support was very helpful when I contacted them!
Fast customer service. The app is simple and works as it should.
I can recommend this app for everyone.
Not working good and support takes too long. I have been using the app for days but its not 100%. Also e-mails notification delay to be delivery to costumers when I restock the item. I have been trying get it solved with support but they keep saying devs are working on my issue. It has been more than 20 days now, my free trial period its over and I am already being charged and the app it's not working good. Not a good experience.
Hi there
Thanks for your review and we're sorry you've been having issue with the app. We're in the process of migrating to a new server, which will improve the speed of the notification delivery but it will just take some time for testing etc.
Best wishes
Eastside Co
We use this app and like it. The support is 1st class and very quick. Download and use this app with confidence.
Hi
Thanks so much for taking the time to write a review of the app - we really appreciate it. We're glad it's working for you and helping your store!
Best
Eastside Co
Using this app on a few stores already, works good for us. We customized the widget to fit our theme. The support was responsive and helpful.
Hi - Thanks for taking the time to review the app - cheers!
Best
Eastside Co
We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.
Can you please tell us how can we change the notifications@nowinstock.co email to our store email address
Hi there
Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!
Kind regards
Eastside Co
Best support we ever had. Thanks a lot for responding so fast and solving our problem with our theme.
Hi there
Thanks for the great review! Happy to help.
Kind regards
Eastside Co
Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.
Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described.
The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today.
Kind regards
Eastside Co
Awesome functionality as well as customer service. Team were friendly and professional. Thank you for the help.
Thanks for your review - we're glad NBIS is helping your store! Don't forget to check out Cart Convert in the app store which may also be of use to you.
Kind regards
Eastside Co
Great customer service and app has been working really well so far - we needed help customizing the colors and the support team got it sorted for us really quickly :)
Hi - thanks for your great review of the app and our customer support team. We've passed your feedback on to them!
Kind regards
Eastside Co
This is a great and useful app. The developers provide excellent support and amazing customer service.
Thanks for your review! We've passed your feedback to our dev and support team.
Kind regards
Eastside Co
Super ! rapide ! Nikel !
J'ai eu ma réponse très rapidement, hyper efficace, j'avais besoin d'installer Now back in stock au milieu de ma fiche produit ! et c'est résolu ! Plus de stress !!
Merci!
Eastside Co
I am just at the beginning of using this app. Had trouble figuring out how to install it, due to a problem with Shopify, not with the app. However, I didn't know it was a shopify problem, so contacted Now Back In Stock's customer service, and I have to say it is the best I've used. Louis was so helpful at every step of the way, no matter how stupid my questions probably seemed. It is now up and running, and working great.
Thanks for your review and the great feedback! And don't worry, thee's no such thing as a stupid question. Louis and the team are always happy to help.
Kind regards
Eastside Co
Really great app and the support is very helpful. Integrated awesomly into my theme and easy to translate. Thanks!
Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.
Thanks for taking the time to write a review of Now Back in Stock.
We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.
We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.
Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.
Kind regards
Eastside Co
The best support received till today from any app developer. We're asking to change significant change on the app theme to match with our web store theme and the support team was very helpful each time. Great work !
Hi there - many thanks for your review! We appreciate you taking the time to write it, and our support team are always happy to help! :)
www.thefashionbible.co.uk
Great App! Customer service is fantastic, very quick response, helped me out with everything i needed help with. Thanks again
No problem! Thank you for your great review, it means a lot to us. All the best.
Fantastic support which gets back to you very quickly with a solution. The app itself works as advertised.
Thanks for taking the time to write a review of our app. Glad it's working well for you. All the best
This app is just awesome for keeping you clients informed about the products they want to hear about being back in store. It also assists you in knowing what your clients really want therefore helping you to prioritise your stock orders.
The Team at EastsideCo are also very helpful!
Been using it for a few months because we are stuck with it since customers started waitlisting our products. One, it is incredibly slow and crashes nearly every single use. Two, it does not let you send to just one SKU, its actually quite random how it decides to send the alerts, you definitely cannot control it much within the app. Limiting this to three, sometimes it just decides not to send the alert to the customers at all... still not able to determine why this happens.
I'm on the very basic plan of $5 US a month and I find it SO helpful. I can see what people are really wanting me to restock on the site now and it definitely helps with my buying.
It always works perfectly! There was 1 day where I experienced a glitch in the system. Panicking because I rely on it so much I thought I could delete from my Shopify backend and then re-load it hoping that would fix the issue. I ended up making it worse and had to email customer support for help. Was blown away with the prompt response assuring me it would be fixed and everything was back to normal very quickly.
Great product and great support! Very happy with the service :)
The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.
Very helpful and got it all squared away.
brilliant customer service and really happy with the app. Thanks!
Does what we need and prompt / helpful support from devs. Many thanks!
An app like this is key for my store and helps me serve more customers! I updated my theme and this made the implementation a bit more complex. Louis helped me greatly, and always replied within a matter of moment. Very happy with my choice for this app!
Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.
I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.
We love this app - and love the team behind it. They are very easy to work with - responsive, helpful and they always find a solution!
Great app! Fast installation if you need it :-) Appreciate it!!!
I requested help with the install and it was literally set up within a couple of hours! What amazing service (Louis)! We had our first two back-in-stock email signups within 30 mins of the app being set up.
The app works perfectly straight out of the box, doesn't even really need any customising.
Can't wait to see our sales increase with this simple and effective app!
Had to request an install due to my custom theme, and within 24 hours, Louis had everything up and running. Love how clean it looks on my site. It works as described. So far so good. Excited for the ability to alert customers via sms.
Easy to use, customer service is excellent and very quick to respond and assist.
Really enjoying the ability for people to sign up for SMS notifications. Very effective.
Excellent app! It helped me to bring customers back to my website many times. Simple to use. The support team was also very friendly and fast to solve my issues. I totally recommend.
Looks and works great, no issues. Thank you
Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)
Love this service! They are super responsive and willing to work with you on the design and layout of how the message will look! Highly recommend!
This is a beautiful app and the support is very friendly and quick to respond.
this is an important app for me: because I am a small entrepreneur with a large collection I don't have a lot on stock but I do have products people want to buy again and again. With this ap I don't loose them to the competition. And it saves hours and hours of reacting to emails with 'can you give me a heads up when x is in stock?' . And support is great!
A good little app and a good price. Support was helpful to get it installed in my theme. I would like some extra options, but happy with the app.
So far I'm more than happy with the app. Customer Service is great and I always got immediate replies. The best you can get for a start up's budget.
Great Support and Great App...Thx Again!!!
Looks amazing + very quick response & help from customer support!! 100% recommended :)
Absolutely love this app! It offers a great way to stay in touch with customers when products are sold out and the price is very reasonable. I was unable to install it myself (couldn't figure it out). Contacted Matt at support and it was installed perfectly to match my theme without any problems. Excellent support, great app. Couldn't ask for any better. Highly recommend it! - Alexandria, www.blowoutboutique.ca
Have been using another Back In Stock app for $35 a month. Searched everywhere for a cheaper alternate, this fits the job perfectly. So glad i found this app! Unlimited emails for $5 a month !! Amazing!
Testing the SMS and it's awesome as it just works and that is all you can ask for with an app it just works oh and it's way cheaper than $35 a month!
Do not delay switch to this app straight away and start saving like we did!
Must have app if you have items moving in and out of stock....and Matthew is very very helpful. He will do all the customization you need, to match it up to your theme.
such a great app, lets our customers know items are back in stock automatically - thanks www.TheVapourClub.com
Awesome app on www.UniversalMania.com and great customer support!