SC Back in Stock Restock Alert , 172 değerlendirme
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Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.
Hi there
Thanks for your review of the app - we're sorry it didn't fit in with your theme as you expected it to. If you decide to speak with the theme developer and want to continue with Now Back in Stock, please let us know.
Kind regards
Eastside Co
The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.
I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !
If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.
Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.
Best regards
Eastside Co
The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.
Hi there
Thanks for getting in touch. I understand our support team messaged and addressed the problem you were having, so hopefully the issue is resolved. If all is well, it would be really appreciated if you'd consider updating your review.
All the best
Eastside Co
Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)
Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.
I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.
A good little app and a good price. Support was helpful to get it installed in my theme. I would like some extra options, but happy with the app.
Good support and help with installation.
Seems to work well. Customization is okay, but could be better.
Hi there - many thanks for taking the time to write a review of our app! If you have any specific points about what you'd like to see in terms of customisation, please let us know.
Kind regards
Eastside Co
The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.
I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.
We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.