SC Back in Stock Restock Alert
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Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.
Thanks for taking the time to write a review of Now Back in Stock.
We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.
We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.
Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.
Kind regards
Eastside Co
Email Support 4 times but no heard any reply from their.'
Useless Apps and Lack of Support
Really great customer support! I got help within no-time, it was friendly, helpful and we could figure out, that the problem wasn't in the app, but on my own side. The app itself does absolutely what it should do. It is setup and styled very easily. I absolutely like it!
Recently incorporated the Now Back In Stock app on our Shopify store.
The Eastside Co support team were great in providing prompt feedback to queries and helping us install this effectively. Special shout out to Elicia, thanks for all your help.
Too early to talk about benefits but highly recommend using the free trial opportunity to see how it can be integrated on your store.
Haris is amazing! He instantly understands my vision and assisted me and did all my work for me, saved my time, he helped me with other apps too. He is really sweet. Thank you so much!
We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.
Can you please tell us how can we change the notifications@nowinstock.co email to our store email address
Hi there
Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!
Kind regards
Eastside Co
Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.
Hi - I'm sorry you experienced an issue with the app. If you had problems with notifications being delayed in the end, please let us know via our support email address and we'll be happy to provide the app for free for a month, including SMS.
Kind regards
Eastside Co
I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.
Hi - thanks for your review.
It appears that you already installed the app at an earlier date, which is when the free trial was used. Our support team have been in touch to sort the issue you mention about the app not taking effect - if you do not want to keep the app we can offer a refund.
Best
Eastside Co