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They seem to target the somewhat bigger companies, software looks well designed and impressive functionality. It is far far more then a tracking app. It is streamlining the whole order, packing and fullfilment and after sales process with having a tracking and return page with their own unique URL. Having your courier accounts being used, getting instant shipping quotes and printing shipping labels directly from the app. This software does not come cheap, but compared with the high end software for this kind of functionality the price seems to be very good. Why only a 3 star rating? The trial they offer is not really a trial. Every time you want to try out a particular feature you get the message you have to upgrade to one of their plans, so it means you can not try it out in order to see if it fits your needs or if it is just overkill to your needs. This last bit was very frustrating. The courier we use the most was not included. They offered to include this courier on the basis that I commit myself to become a customer, again without having the opportunity to see if it fits my needs and to see if I really like to work with this software.
And for post purchase upselling, this is not the right app, very limited. and for just getting a banner on the tracking page you end up being forced to choose the more expensive package, same with Multi Language support: only available on the more expensive package.
I post this knowledge here so people are getting better informed about this software (pro's and cons) so they can make up their own mind instead of me having wasted a fair bit of time to find out if it is for me.
Hello and thank you for your feedback!
It is true that Outvio is built to power big eCommerce retailers, but we are equally passionate about helping smaller and medium sized online shops operate with same efficiency and precision and we welcome everyone.
Our FREE trial is indeed for the GROW plan and due to the nature of the services does not include the advanced features available on higher plans, but we do feel it does give a good overview of what is possible with Outvio and how the tool looks, feels and works in general.
We understand there might be still questions and doubts, even after taking full advantage of our 14 day trial, which is why we are always happy to do a demo and walk our new users through any concerns they might have.
In case you would like to have another look around or a personal demo-call where we can also highlight our other post-purchase upselling features, just get in touch!
Estoy encantada con Outvio. Destaco la facilidad de integración con mi cuenta de shopify, la integración con todos los transportistas (una vez integrados, todos los envíos se tramitan con un solo click).
Las pocas incidencias que he tenido las han solucionado bastante rápido por lo que el servicio es muy bueno.
Outvio me ahorra muchas horas de trabajo. Toda la gestión de logística y las devoluciones han quedado automatizadas con esta App. Con un solo click mis pedidos quedan preparados en mi Shopify, registrados en las empresas de transporte, los clientes están avisados por correo de cada paso que da su pedido y además he obtenido ventas derivadas del retargeting que ofrece con los correos enviados a los clientes.
Estoy muy contenta con la facilidad de uso y con el servicio que ofrecen.
I can highly recommend this app. Especially the support from Benjamin and Katrina! What stars they are!
We have just started using Outvio and the beginning has been really smooth - starting from onboarding to the features they offer. We were mostly interested in providing easy tracking and returns process for our customers, however, we found out the amazing feature of SMS notifications, which serves our customers right. The branding part is superb, so we are excited to see how our business can improve even more!
En 2019 incorporamos Outvio para poder escalar nuestras operaciones y fue un acierto. Ahora que hemos crecido sigue acompañándonos. Muy recomendable para automatizar acciones y centrarse en lo que aporta valor al negocio.