Ownprint: Print on Demand

This app is a nightmare. I am quite surprised that the overall rating is not 0.

1. Extremely slow production time. They do not accomplish the production times that they promise (Even they corrected it already)
2. Out of stock products without warning for weeks.
3. Orders getting sent to incorrect ZIP codes
4. Non existing customer support
5. Sometimes orders does not get sync to their dashboard and sometimes they don't get sync back to Shopify. Making impossible to know if the order is ready, shipped, delivered or what.

In general, great idea, but because of the execution makes it almost possible to run any kind of business or order with this company. Approximately 50% of our tickets are coming from this app, when it does not even represent 10% of the orders.

There are too much to say but if one word can describe this app, then it would be "WORST". Here's the breakdown of why:

1. Their system DOESN'T sync correctly with Shopify, this means some of the order won't show off on their system so they won't process it.
2. Their communication is HORRIBLE, they have been UNRESPONSIVE for weeks now.
3. Some orders have been queueing for tracking for months. I have some orders from November with no tracking. FYI, we paid for it already.
4. The product quality is as BAD as their service, it breaks down easily.

Impact:
Our customers are ANGRY, our reputation is RUINED, our team is ANXIOUS. It's adding more headache than relief.

Suggestion:
DON'T EVER THINK TO WORK WITH THEM

Would put -5 stars if I could.
TLDR: 15+ days and order still hasn't been processed to ship, they also don't reply.

I was SO excited about Ownprint, fast shipping, Etsy integration coming soon, and customizable products, say less! But what a let down, on their site it states that processing was extended to 2-4 days in Q4 rather than the 1-3 days, no biggie I get it, the holidays, supply chain issues etc. Around 7 days after I placed my order it still hadn't shipped, so I fill out their support form, no answer. After 9 days I find their direct email and ask for an update, no answer. It has now been 15 DAYS and even STILL the order hasn't ever shipped. After so long what do you tell customers? By now they expected to have item in hand already, yet it hasn't even shipped.