Packlink PRO Shipping Platform

Prezzi molto buoni e competitivi. Ho molto apprezzato il fatto che assegnano un responsabile account così da avere sempre assistenza nel caso ce ne fosse bisogno. La mia responsabile account è Brunella, molto gentile e professionale!

App molto utile e facile da usare , la mia responsabile account Brunella Esposito è stata molto disponibile e paziente nel guidarmi passo passo per le prime spedizioni....consigliatissima questa applicazione...
Dario

Assistenza molto professionale e pronta ad aiutare! Hanno risposto a tutte le mie domande (che erano molte hahahah) con grande pazienza e velocità, soprattutto il signor Ciro.

Mi asesor es Antonio Funes, estoy encantada con su servicio y con su atención recibida.
La app ayuda mucho con los envíos.

Grandissimo servizio: tariffe economiche e un sacco di tempo risparmiato. App senza alcun difetto.
Ottima la comunicazione con il mio referente commerciale Angelo Mattino: disponibile e professionale.

I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly.
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UPDATE Aug 11. 2021:
I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.

I really like this app, especially to compare prices - easy to use the interface and helps with shipping solutions.

The process of creating the shipment is very easy. Great prices and customer service by Markus Laimbauer !

Its a very useful app, I'm starting my online shop and this app is helping me a lot to manage my shipments. It also helps me to save time. My account manager, Julia Bonaho, helps me a lot in this process. I recommend 100%

No funciona como debe, sólo se limita a enviar los datos de envío del cliente, pero no se marca como enviado el pedido, no sincroniza, no añade el número de seguimiento, por lo tanto, sigues haciendo trabajo manual.

Escribí a soporte, me atendieron bien en primer momento, luego ya han desaparecido y no dan respuesta. Sólo se limitan a decir que si tienes el CCS anual de Shopify, cosa no necesaria puesto otras apps funcionan mejor que esta sin necesidad de CCS.

Si tienes dos direcciones de remitente añadidas en packlink, siempre coge a por defecto, pese a tener configurada otra en la app de shopify. Por lo tanto tienes que ir cambiando todo manualmente.

Aún le queda mucho que mejorar y resolver.

*** Actualizado después de la respuesta de Packlink: **
- no se han puesto en contacto
- lo que confirman que hace la app a mi no me lo hace.