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Podle hodnocení
Outstanding support, great design tools. 10/10
If you get stuck just head on the chat and you will get the help you need! I use it for several of my shopify stores!
Thank you so much for your generous review. We're happy you had a fantastic time with us!
If there's anything else we can do to help, please let us know.
PageFly | Kate - Customer Success Manager
Support Staff Nora is fabulous knowledge and skilled at very best. I would recommend the app for your niche.
Thank you so much for the generous review. It means a lot to me and our team at PageFly. We will try our best to improve our app as you expect.
Please don't hesitate to drop us a message any time you need help, we will support you anytime you need us.
Nora - PageFly Team
Great support!
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Hamza - PageFly Team
Junie from customer service did a fantastic job helping me with a coding error. 10/10 thank you very much. Out of all the support reps Junie is the diamond in the rough. Thanks again!
Thank you so much for your lovely words. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us.
We appreciate it that much!
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Junie | PageFly Team
Had an issue with one of my pages. Customer Service was very fast to respond and was able to resolve the issue in no time.
Thank you for always trusting and supporting our PageFly.
We always aim to make sure you have a great experience with us.
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Have a lovely day ahead
Junie | PageFly Team
Simple and intuitive UI, great support, would recommend
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Cookie - PageFly Team
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
The App is easy to use and the Customer Service is superb! So far they've helped me every time I get stuck or needed assistance. I highly recommend PageFly!
Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Please don't hesitate to let us know if you need help with anything at any time. We're just a message away!
Have a wonderful day, and take care!
Hannah | PageFly Team
Applicazione indispensabile per poter modificare ogni minimo dettaglio senza utilizzo di codice e con tutto a portata di mano, inoltre per ogni problema o necessità c'è la live chat che non è un bot ma un vero assistente h24 che ti aiuta nella risoluzione o addirittura risolve lui il problema per te.
Grazie per la fantastica recensione! Lavoriamo duramente per soddisfare aspettative come le tue e siamo felici di sapere che abbiamo colto nel segno per te.
Non esitare a inviarci un messaggio in qualsiasi momento se hai bisogno di ulteriore aiuto.
Saluti,
Hannah - Squadra PageFly
So good, Mika helped me a lot getting it to work, she replied fast and I couldn't fix the problem my self. Can only recommend!
I'm Mika from the PageFly team. I wanted to express my heartfelt gratitude for your kind review. Your generous words truly mean a lot to us.
Wishing you a fantastic day ahead, and please take good care of yourself!
Warm regards,
Mika | PageFly Team