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Its a pretty good app but i hate the fact they mess things up regularly. im always having to re edit something becuase they messed about with the code. fucntionality keeps changing. images go missing and my all time worst thing. you cant copy any designs youve doen to another page . they make you use "Saved sections" which is just some moronic attempt to increase they revenue. because saved sections count towards your overall page count subscription. ive been using them for a while but i cannot justify the cost for they amount of issues. i dont feel like a valued customer.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly.
We feel so sorry that you had a negative experience with our app and from the bottom of our hearts, we would like to send you a sincere apology.
As discussed with you in the Live chat support, I am happy that our team provided an alternative solution, which aligns with your requirements. I'm happy to know that this option resonates with you. In the meantime, we will improve our app to have more powerful features to serve you better.
And I do want to emphasize that at PageFly, we put customer experience and satisfaction on top.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager
Updated our review based on recent horrible experience with PageFly's customer support. Their support reps have a weird amount of control over the platform that allows their support to make changes to the landing pages that can lead to some serious, critical issues to your theme that can lead to tons of lost revenue. We appreciate their responsive support, but they appear to be very undertrained and make very costly mistakes.
Thank you so much for choosing PageFly and we are happy to hear that our Pricing Plan is beneficial to our customers.
Developing A/B testing feature is one of our top priorities, so I hope you will be the first one to try and experience it once it’s released. Any feedback is welcomed!
We keep improving our app everyday so I hope you will be patient with us. Whenever you’re struggling with optimizing the pages, kindly remember that our support team is online 24/7 to help you with any questions.
Regards,
PageFly | Kate - Customer Success Manager
Easy to use and great to set up templates. Problem is that the templates keep changing on the page, css styling issues randomly change. Templates for particular pages or blogs just changes with no reason as to why it happens. Support is given when the issue happens, but we honestly have no idea how long the issues were there for, and can't afford to have these random bugs and glitches all over the website.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly.
We feel so sorry that you had issues with our app and from the bottom of our hearts, we would like to send you a sincere apology. This is our fault that the app caused the issue for you and I totally understand how frustrating your experience is.
All your feedback is recorded for our Development team because we tested many times but we cannot see the issue so we will need more time to check and fix to find out the best solution. We will definitely improve PageFly to make it better and more friendly for you.
We really appreciate it if you can stay with us so that we can assist to fix the issue for you.
Thank you and we are always here for you.
PageFly | Kate - Customer Success Manager
I rate this app with a 2 and that level is SOLELY due to the customer support, especially Angel in the middle of the night. But as far the app goes, usability and ease of use......it's a 1 at best unfortunately. Completely designed for developers and VERY technically minded people. And the videos that are made to explain things are done by someone that is technically and programmatically minded as well. Clearly the person who makes them does not make them for novices/intermediate level users. So for those of us with some technical knowledge and that have used WooCommerce and Wordpress for years, Big Commerce, Shopify and Magento for ecommerce as well - this thing is a massive headache to use. We only have been using it for the blog because what comes with Shopify is more basic than we need. But with the difficulties that we're having and the massive time suck it is to complete even one page or one high end post, I'm not sure that the ROI is close to being there. In addition, one of the features that is of most interest which is the integration to pull your products into your pages/posts is limited as supposedly the interface with Shopify only allows a few products to feed into Pagefly at a time. That means you then have to go find your product, get the link, remove the url and copy/paste the product into Pagefly and hope it might find it then.....WOW. Adding products into your posts at strategic locations should be intuitive and take no time at all......not here! Many of the features to do that aren't working and whether it's the app or the fact products/collections aren't interfacing from Shopify completely, idk - Combine that with the difficulty and non-intuitive carousel setup for products to post and be showcased at the end of a blog post a la Amazon and it's taking 2-3x as long to create a quality post as you'd ever spend in Wordpress. We are looking hard for other options to use than this and hopefully will find something that works well for us. I wouldn't ever recommend this product and wish that I had noted the naysayers more than I did BEFORE we got into this. Again, lovely support team and Angel is A REAL angel, but the app is not.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and also thought about it many times.
Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. We truly understand that PageFly is not easy to use for many customers, this’s the reason why we have been trying to improve PageFly better and better to make it easy to use. Because PageFly provides so many functions as well as featured to build high-converting stores, therefore, the UI can be a bit technical. We are improving UI and design to be more friendly.
As you mentioned in your review, our video tutorials are also a little technical, we will take your feedback to our heart and improve video content to be more friendly.
Regarding your other recommendations, we will discuss them with our Developers so they can check your requests.
Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We would like to keep you connected with us and assist you whenever you need. Please let us know if you have any further questions.
PageFly | Kate - Customer Success Manager
The level of customer service is so good, I wonder if it's sustainable. I thought I just got lucky with the first reps that helped me, but they have all been over the top amazing. Honestly, it's the only reason I use this app.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide.
With PageFly, customer satisfaction is always our number one priority and we always strive to get this.
I truly understand that while using PageFly, you could face some problems. Our app is still developed and we are creating more features so it’s inevitable to have some issues occurring. That’s the reason why our whole team is always trying to improve PageFly to make it easy to use and more friendly.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
Not a bad app but pricing is average at best. Once you downgrade from a premium plan in order to avoid monthly recurring charges all premium features disappear immediately.
Support fails to support you in your issues, hard to understand and no clear communication on when, how or if things are going to be fixed. Expect to be forced to follow up on issues multiple times before action gets taken. Before these issues everything was fine and support was good, however with these new issues occurring we are losing revenue every day and support does not seem to have any sort of haste or motivation to fix it.
Heel erg bedankt voor je aanmoediging! We zullen ons best doen om u elke dag beter van dienst te zijn.
Als u hulp nodig heeft, aarzel dan niet om contact met ons op te nemen via Live Chat. Wij staan 24/7 voor je klaar!
Maru | PageFly-team
Was originally a free app with no limit on the number of pages you can create. Now the limit is 3. Total bait and switch.. in addition to challenges to build a page for all devices as referenced by other reviews below. Open to alternatives, if anyone has them.
After many hours spent trying to figure out how to simply remove the price from a featured collection on my home page, I turned to PageFly out of frustration with Shopify's lack of customization capabilities. I was able to hide the price using PageFly's app but I ran into many more issues that lead to other frustrations and quickly removed the app.
On behalf of the PageFly team, I'd like to send you our sincere apology for everything that made you unhappy with our app.
Right after we received your review, I took a lot of time to read your review to make sure I can catch up on the issues that you mentioned. I totally understand your feeling when the issues came to you and I wish that you could have contacted our support team so we can check immediately at that time for you.
Because you don't mention the detailed issues in the review so we really want to have a chance to learn, understand and assist you to check and try our best to fix all issues you had.
And to make up for your loss, we want to do everything we can to check and fix issues for you so I hope that you can give us this precious chance.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
The UI of this app is terrible. The edit section of the app is 1/8 of the screen, so you have to scroll up and down to see the text, which is really not user friendly. The layout is unstable, the boxes disappearing just if you click on them so I would recommend not to write straight in as I have lost the text several times but doing that. The layout tool is unstable, behaving strangely, but the finished pages look good, so that are those 2 stars.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and reading the ticket.
Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. I am so thankful that you will continue to build pages with PageFly. Our team will also have more chances to support and assist you with everything you need us to do.
We will improve our app every day to serve you to your fullest!
Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We would like to keep you connected with us and assist you whenever you need.
PageFly | Kate - Customer Success Manager