PageFly Landing Page Builder
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Thanks to Adrian; he correctly diagnosed the issue I was facing while integrating with my current theme and guided me through a quick resolution with clear, step-by-step instructions—whereas AI suggested numerous irrelevant scenarios and solutions that failed to yield the expected results.
Hi Mendall,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that Adrian was able to accurately diagnose your issue and guide you through a quick resolution with clear, step-by-step instructions. We’ll be sure to share your kind words with him — it will mean a lot!
Providing precise and effective support is exactly what we strive for, and we truly appreciate your support. If you ever need any further assistance, we’re always here to help.
Boo – Customer Success Manager
App davvero brillante e completa. La cosa che mi ha sorpreso di più è stata la velocità, la competenza e la cordialità da parte di un operatore ( Yakub) che ha risolto un mio problema con professionalità e competenza. Davvero una bellissima app per avere uno store funzionante a 360 gradi. Consigliatissima!
(Benedetto Itri)
Ciao PureLaxio™,
Grazie mille per il tuo fantastico feedback!
Siamo molto felici che tu trovi l’app completa e performante. Ci fa anche piacere sapere che Yakub ti ha supportato con velocità, professionalità e cordialità — condivideremo sicuramente il tuo apprezzamento con lui.
La tua raccomandazione significa molto per noi e siamo sempre qui se hai bisogno di aiuto.
Boo – Customer Success Manager
Ich nutze Pagefly nun seit knapp einem Monat. Leider bin ich sehr schnell an die Grenzen gestoßen. Einerseits ist das Abrechnungsystem mehr als teuer für 3 Unterseiten 18$ das ist mehr als frech. Wenn ich dann ein Layout im Blog nutzen will muss ich für jeden Beitrag einen Slot zahlen oder 50$ monatlich extra! Der Support ist zwar bemüht aber spricht sehr schlechtes Englisch und die Reaktionszeit ist im Chat sehr langsam so als wenn sie nebenbei zig andere Sachen machen. Ich hatte einen Chat da brauchte die Mitarbeiterin 1 Stunde um zu verstehen dass ihr System keine unterschiedlichen Hintergrundfarben bei Sections kann und ich dies über Pages lösen muss. EIn anders mal schicke ich einen Screenshot der Fehlermeldung und nach 30 Min frägt der Support mitarbeiter dass ich doch bitte die Fehlermeldung im Screenshot markieren soll.... Insgesamt leider sehr buggy und einige Funktionen sind nicht vollständig bedacht. Die Mitarbeiter sind Juniors die ihre eigene Software nicht kennen :( Default Übersetzung geht auch nicht hier muss ein kostenpflichtiges Tool genommen werden um Multilanguage zu aktivieren
Sehr geehrter Kunde,
im Namen meines Teams möchte ich mich aufrichtig für Ihre enttäuschende Erfahrung entschuldigen und Ihnen danken, dass Sie sich die Zeit genommen haben, so ausführliches Feedback zu geben. Wir verstehen Ihren Frust sehr gut, insbesondere in Bezug auf die Preisstruktur, die funktionalen Einschränkungen sowie die Qualität und Reaktionszeit unseres Supports.
Es tut uns leid, dass die App Ihre Erwartungen nicht erfüllen konnte und dass der Support für Sie langsam oder unklar war. Das entspricht nicht unserem Anspruch. Ihr Feedback zu Kommunikation, Reaktionszeit und Produktfunktionen (wie z. B. Einschränkungen bei Sections oder Blog-Nutzung) ist für uns sehr wertvoll und wird intern sorgfältig geprüft, um Verbesserungen vorzunehmen.
Bitte seien Sie versichert, dass wir kontinuierlich daran arbeiten, die Funktionen, das Preismodell sowie die Schulung unseres Teams zu verbessern. Wir würden uns sehr freuen, wenn Sie uns noch einmal die Chance geben, Sie besser zu unterstützen. Kontaktieren Sie uns gerne erneut über den Live-Chat oder per E-Mail, damit wir Ihren Fall genauer prüfen und passende Lösungen finden können.
Vielen Dank für Ihre Offenheit und Geduld. Wir hoffen, Ihr Vertrauen zurückzugewinnen und Ihnen künftig eine deutlich bessere Erfahrung bieten zu können.
Boo – Customer Success Manager
Very intuitive and complete app. It gives you space to create the page exactly how you want it. The support is very quick and effective: I've spoken with Tam, explained the problem and the techinical team solved it in minutes. Very good service
Thank you for such a thoughtful review!
We’re delighted to hear that you find the app intuitive and complete, and that it gives you the creative freedom you’re looking for.
If you ever need anything else, we’re always ready to assist.
Kate – Customer Success Manager
Just awesome support within minutes. The team even helped me with a custom script to solve my issues. This is just great. Thank you! Highly recommend the app and the dev team.
Thank you for such an amazing review!
Your recommendation means a lot to both our support and dev teams. If you ever need anything else, we’re just a message away.
Kate – Customer Success Manager
PageFly's support team is topnotch! I had an issue with code changes not saving, and their agent quickly jumped in, identified the problem, and fixed it for me in real time. Fast, professional, and genuinely helpful. The app is powerful, and the support makes it even better. Highly recommend!
Thank you so much for this fantastic review!
We’re really glad our support team could step in quickly, resolve the issue in real time, and get everything working smoothly for you.
It’s great to hear that you’re enjoying both the power of PageFly and the support behind it. Your recommendation truly means a lot to us — we’re always here whenever you need help 💙
Kate | Customer Success Manager
PageFly definitely has a learning curve and isn’t the easiest tool to pick up at first. However, once you understand how it works it becomes much easier and very powerful. Some of the tutorials could be more detailed for beginners, but the support team has been excellent and very responsive whenever I’ve needed help.
Thank you so much for your thoughtful feedback and for sharing your experience with us. We truly appreciate it.
We understand that PageFly can feel a bit challenging at the beginning, and we’re sorry for any inconvenience this may have caused. At the same time, we’re really glad to hear that once you became familiar with it, you found the app powerful and easier to use. Your feedback about improving our tutorials for beginners is very valuable, and we will definitely share it with our team to make the learning experience smoother.
We’re also happy to know that our support team has been able to assist you promptly whenever needed. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out via our 24/7 live chat or email — we’re always here to help.
Boo – Customer Success Manager
I have used your Support a few times and each time the experience has been so pleasantly surprising. The support team truly is interested in helping solve the problem while teaching some level of problem solving so I get to understand how to handle issues going forward. I am thoroughly impressed, as the state of "service" these days is abysmal. You guys are doing an amazing job. Bravo Zulu!
Thank you so much for this thoughtful and encouraging feedback.
We’re truly honored to hear that our support team not only helped resolve issues, but also empowered you with the understanding to handle things confidently going forward.
Your recognition means a great deal to us—especially in a time when genuine service can be hard to find. We’ll be sure to share your kind words with the team. Bravo Zulu right back to you! 💙
Kate | Customer Success Manager
Aldwin was amazing! He quickly identified why my 'Add to Cart' button wasn't pulling the correct bundle quantities and fixed the integration with the Kaching app. Very professional and helpful support!"
Thank you so much for your fantastic review! We’re thrilled to hear that Aldwin was able to quickly identify the issue and resolve the integration with the Kaching app. We’ll be sure to share your kind words with him. Providing professional and helpful support is always our top priority.
PageFly | Kate – Customer Success Manager
Absolutely love using PageFly! The app is super easy to use and helps create beautiful pages quickly. What I appreciate the most is their customer support — they are extremely supportive and available almost 24/7. Whenever I face any issue, they respond fast and guide properly until it’s resolved. Highly recommended for Shopify store owners!
Thank you so much for this amazing, heartfelt review! We're absolutely thrilled you love using PageFly, find it super easy to create beautiful pages quickly, and appreciate our almost 24/7 support team the most—fast responses and proper guidance until everything's perfect is exactly what we aim for every single time! 😊
Your high recommendation means the world to us and we're so grateful you're part of the PageFly family. Highly recommending you right back to every Shopify store owner! 🚀
If you need any further assistance, we're always here to help!
PageFly | Kate – Customer Success Manager