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The Page Builder is very simple to use, allows you to integrate quite a few different features together to create a very nice page for your website.
However, I'm giving PageFly 2 stars because their Support Team was very unhelpful and unavailable. They are located in Asia, so there's a 12 hr. time difference, so I could only communicate with them at night. Very tiring. When answering my questions, they were often able to help, but never gave the greatest customer service. A lot of the coding that they had to do to fix my application issues caused page breaks when MY NEWLY LAUNCHED CAMPAIGN was live. The timing was unfortunate and the support was more or less unconcerned with the severity of the situation.
Only use this application if you're creating a pretty simple page. CONFIRM that the app integrates with other applications if you're using them because they overrode a lot of my coding from my other application that I use. Don't depend on their support team.
Not a professional website. Lost hours and hours working on this app just have dysfunctional pages which damaged the code and slowed down the website. It might be good for a peripheral page but not to be used to build important parts of the website.
Dear,
In the first few words, we would like to apologize for your bad experience when using PageFly. We're sorry to hear you were less than satisfied with PageFly.
And we also wanted to thank you from the bottom of our hearts that you are giving us the second chance to support and serve you.
Our Developers are trying to dig into the problem and fixing to make sure this problem won't happen again.
So please do let us know if you need help and whenever you have concerns or questions, we are always willing to help you. We do appreciate your feedback.
Once again, on behalf of the PageFly team, thank you for giving us the chance to make things right and serve you. We are trying our best.
Kate - Customer Success Manager at PageFly
PageFly solves the very unfriendly typesetting problem of shopify. PageFly is already very easy to use. If it can be more free, it will be perfect.
Thank you so much for such a great review to PageFly. Your review is really incredible for us.
Your feedback really means a lot to our PageFly team because we always try to make customers satisfied by improving PageFly day by day. We really appreciate it if you could share with us any further recommendations.
Regarding the content you mentioned later, PageFly do have a Free plan and on the Free plan, you can still use all elements, functions, and features, please help me to check more here https://help.pagefly.io/manual/pricing-plans/
Please feel free to let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager
Very inconsistent system, where it ends up disrupting sales! Could improve the application regarding stability
Hi,
On behalf of the team, I would like to send you a sincere apology for any inconvenience and issue you had with our app.
Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality.
We feel so sorry at that time we could not able to assist you.
Therefore, I and my team always wish that we would have another opportunity to support you. With PageFly, you’re always our priority.
PageFly | Kate - Customer Success Manager
I utilized their Homepage Utilization and I was not able to create the design I wanted. Thus, I decided to start over and create a new page. However, when I un-clicked the home page option it did not change the front page of my site. When I deleted the page I had created, it still did not reset my homepage. My site essentially was broken. I submitted a support ticket and did not hear back until late into the night. At this point I had already changed my Shopify site to a new website template because as a retailer I could not afford to have my site broken for an entire day. PageFly is a decent editor for the price, but I wish they responded faster to urgent support requests.
I was not convinced by the app, but the service customer is on point. Lam from the customer service help me to fix the issue that I have. Thank you a lot
On behalf of the PageFly Team, thank you for your feedback for your experience with PageFly.
This is a motivation for us to improve our app better to make it easy to use and more useful for you.
Please let us know if you have any questions or need help.
Have a great day!
PageFly | Kate - Customer Success Manager
Dont go for Shogun or any other page builders!!!! This is a great page builder. Decent features laid out in a simple fashion. And they even have support. A support that actually works!
ótimo app, muito facil de mexer, e o atendimento é simplesmente sensacional.. em especial ao TOUQIR e a PAULA que são fora da curva me ajudaram muito na montagem da minha pagina.
I really like the template I found for a homepage. But after I published it, the shopping cart didn't work. I chatted and gave the representative permission to login in. He sent me a short video of his screen and showed me what I needed to do to fix it. I fixed it in 15 seconds. Great support experience.
We are so happy when we read your review on the App Store, thank you so much for it.
Customer satisfaction is the top priority that we always care about, so we are always trying our best to assist.
Regarding the issue you mentioned in your review, it's a theme conflict because each theme has its own working mechanism so sometimes it causes the theme conflict. We are always trying our best to improve this to work more smoothly.
We really appreciate it if you have any further recommendations for us.
PageFly | Kate - Customer Success Manager
I installed PageFly and it destroyed my free Shopify theme (debut). I reached out and spoke with Gabriel in PageFly support. He tried to help me, but said there was a big issue and needed to contact a developer. I revoked PageFly's access to my store, bought a new theme and it fixed the issue. I am convinced that if you download the free version of PageFly that they intentionally make it "buggy" so that you have to buy their monthly membership to fix the issues PageFly created to the store during the install of the app.
Thank you for your feedback, we do appreciate your time with us and we really want to assist you if you give us the opportunity.
Regarding what you mentioned in your review about theme conflict issues, I would like to say that basically, PageFly works with all Shopify themes; however, each theme has its own working mechanism and they also run in different codes, therefore, with some themes, theme conflict issues can happen (between the theme and PageFly). The theme conflict issues don’t depend on which plans you are. And to solve these theme conflict issues, our Developers who develop PageFly need to check carefully to understand the working mechanism of that theme, and find the spots that we can add code to fix.
For us, no matter what plan the customer uses, we all support enthusiastically and carefully. We always try our best to give our customers the best-supported experiences no matter what plan you are on.
Please let us know if you have any questions. I would be grateful if we can assist you more in the future.
PageFly | Kate - Customer Success Manager