Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

レビュー (615)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2024年1月2日

good

Dream E-Kart
インド
アプリの使用期間:3ヶ月
2023年11月21日

Sehr guter Support. Einfache Bedienung und bei Komplikationen hilft der Support.

Glowmore
ドイツ
アプリの使用期間:24日
2023年11月25日

great app and free to use

OTIS VITO
アメリカ合衆国
アプリの使用期間:5日
2024年2月27日

Just installed the app, so far so good. Just be ready to do most of the configuring yourself. We're going to let it ride with the FREE version a while before upgrading to add automation to the work flows.

Scott Hawaii
アメリカ合衆国
アプリの使用期間:約21時間
2023年8月3日

Setting it up was easy. I was able to follow instructions without assistance. So far it seems to meet the needs of my business, but it's still early days.

All Dogs Go To Compton
アメリカ合衆国
アプリの使用期間:約6時間
2023年9月16日

Love it so far! Going to use my first exchange option on this. Lets see how good it is.

Pretty In Nude
アメリカ合衆国
アプリの使用期間:31分
2024年10月26日

MUGARURA
カナダ
アプリの使用期間:38分
編集日:2025年1月16日

SONYA
オーストラリア
アプリの使用期間:約1年
Channelwillが返信しました 2024年3月11日

Hi Sonya,

Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.

1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.

2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.

3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.

A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.

We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report

4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.

5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.

6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.

We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.

Kind regards,
ParcelPanel Returns & Exchange Team

2023年9月22日

BENDOS
ドイツ
アプリの使用期間:3ヶ月
2024年7月3日

YOPHIY CURVES
フランス
アプリの使用期間:17分