Parcel Panel Order Tracking
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Great App, does what it says only thing is the dashboard part needs a lot of work compared to apps like Aftership. Would be great if they added a way to filter orders by country or shipping carrier instead of just order number and tracking number.
UPDATE:
Hi team,
Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.
Firstly thanks for your 3-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.
Our support team sent you an email about your suggestion to ParcelPanel Dashboard, you can search this email address to check it: parcelpanel@uppercommerce.com
Sincerely wondering what can we do to make your experience to a 5-star one?
Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.
If you have any question or concern, please feel free to let us know, we are always glad to help you.
Thirdly, 2020 has gone, Chinese New Year is coming.
On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.
Stay Safe
Best Regards
ParcelPanel Support Team
Great
Hi Desert Doria,
Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.
Once again, thank you for choosing us, and we look forward to assisting you further.
Best regards,
Parcel Panel Team
HORROR - DO NOT INSTALL
(writing this from my 3rd store)
I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.
But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they all won dispute causing me to lose thousands of USD because of this fked up app. DO NOT INSTALL TRUST ME:
You'll regret it, it's full of bugs and doesn't track properly. I'm going to take legal action against this app and they'll see how it is whne you get fked up
Hi there,
Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.
After thoroughly reviewing your accounts, it appears that the problem you're encountering is due to a mismatch between couriers. We have solved this issue already and all your orders are updated with the latest tracking info, you could confirm it on your side. And this issue will not happen again in the future, you could rest assured of that. In terms of the detailed reasons and solution, we have explained to you through our official email, please kindly check your mailbox.
Sincerely apologize that we fell short of your expectations.🙇 And much appreciated for your patience and understadning.
Kind regards,
Parcel Panel
Best tracking app on the app store so far, with tons of customizations! the support is blazing fast. Highly recommended! 10 STARS!!!
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Ellyssa | Parcel Panel
Customer Service is fast and timely! They were able to give me an extended quota as well as removed the branding for me.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
APP works just amazing! Easy to install and use, the tracking page looks great in my shop. It would be better if packages can be tracked by order number/email instead of both.
Thanks! We will consider adding this feature to future updates.
Support clients très rapide et gentil. Je recommande l´application et pour ses informations et pour son support clients
Thank you for your feedback! We're glad to hear that the app is working well for you and that you had an excellent experience with our customer service team. We are committed to maintaining our high level of service and value your recommendation. Please don't hesitate to reach out if you have any further questions or concerns.
So far, the app seems great!
Chat and support are GREAT!!! I had a problem and it was fixed in less than a day. Thank you very much!!!
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
Im very satsfied with this app so far. The support are so professional.
im going to upgrade my plan after my free quota highly recommended
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel