レビュー (3,484)

総合評価
5
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2020年10月27日

If I could, I would give the app and the support I received 6 stars. Absolutely amazing, for drop shippers or anyone that deals with multiple carriers, package handoffs, etc. this is by far the best app and I tested all the leading apps with thousands of reviews. My main issue was that I deal with lots of different suppliers and carrier methods, so mapping them correctly was challenge for all the other apps. Parcel Panel support was able to do it seamlessly. My second issue was that some carriers would hand off to USPS for final delivery process so all other apps could even track first part of the shipment or the last. Parcel App support was able to merge tracking details from multiple carriers so my customers can now see detailed tracking info from the start to finish.

neuBsafe
カナダ
編集日:2022年4月27日

UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements.
The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.

Canvas by Numbers USA
スペイン
Channelwillが返信しました 2021年12月24日

Hello there!

Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. For the tracking customization, you can edit using our Custom HTML function. For the hiding of tracking number, you can find it in our Display options-Tracking number.

I am more than happy to help resolve all other issues in details so I'm going to follow up with you in our Live Chat.

I look forward to chatting with you!

Lexie | Parcel Panel

2024年4月10日

Basic Bazar
インド
アプリの使用期間:約2ヶ月
Channelwillが返信しました 2024年4月11日

Dear Basic Bazar,

I hope this email finds you well.

We recently noticed that you rated our app with 2 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.

We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.

If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.

Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.

Best regards,
Kelly
ParcelPanel Team

2024年4月19日

Prepared Hero
アメリカ合衆国
アプリの使用期間:1年以上
2024年6月18日

Kozuhome
フランス
アプリの使用期間:2ヶ月
2024年4月17日

Advanced Disability Supplies
オーストラリア
アプリの使用期間:9ヶ月
2024年5月14日

Beilayn
アメリカ合衆国
アプリの使用期間:4ヶ月
2024年5月23日

Whole Home Warehouse
アメリカ合衆国
アプリの使用期間:3ヶ月
2024年4月14日

Powerfuel Nutrition
イギリス
アプリの使用期間:8ヶ月
2024年6月4日

VENNO Milano
オーストリア
アプリの使用期間:2ヶ月