Parcel Panel Order Tracking

Parcel Panel Order Tracking

レビュー (5,001)

総合評価
5
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2024年11月7日

Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.

Mister Gift
フランス
アプリの使用期間:12ヶ月
Channelwillが返信しました 2024年11月8日

Hello Mister Gift,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your ...

編集日:2024年11月30日

UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.

This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another ...

The Nichole Collection
アメリカ合衆国
アプリの使用期間:約2年
Channelwillが返信しました 2022年11月14日

Hi there!

Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to ...

2021年1月10日

Not good for big stores. Prices too high. And take care...there is no customer service. They didn´t answer by chat and by email. Not recomended

DepiLife™
チリ
アプリの使用期間:2年弱
Channelwillが返信しました 2021年1月15日

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

2023年10月2日

For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry ...

SPINGAR.COM
オランダ
アプリの使用期間:9ヶ月
Channelwillが返信しました 2023年12月27日

Hi,

Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier' ...

2024年1月20日

This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't ...

Berbax
アメリカ合衆国
アプリの使用期間:4ヶ月
Channelwillが返信しました 2024年1月24日

Hi there,

Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift ...

2023年10月30日

Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.

Graphene X
中華人民共和国香港特別行政区
アプリの使用期間:4ヶ月
Channelwillが返信しました 2023年10月31日

Hi Graphene X,

We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that ...

2023年7月11日

HORROR - DO NOT INSTALL
(writing this from my 3rd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Sult Scent
アメリカ合衆国
アプリの使用期間:3ヶ月
Channelwillが返信しました 2023年7月12日

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

編集日:2021年1月2日

The app is good but not for big stores. I am using it but I have to find a better solution. When you start to have many orders, the price is increasing too much for the service. Others reviews saying "cheap" are not doing business obviously, maybe fake comments.

Le Stylistic
フランス
アプリの使用期間:約2ヶ月
Channelwillが返信しました 2021年1月15日

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

2023年7月11日

HORROR - DO NOT INSTALL
(writing this from my 2nd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Provocia
アメリカ合衆国
アプリの使用期間:約2ヶ月
Channelwillが返信しました 2023年7月12日

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

2020年8月12日

This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well ...

My Dream Store
インド
アプリの使用期間:20日
Channelwillが返信しました 2020年8月12日

Hi, thanks for your feedback.

We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with ...