Parcel Panel Order Tracking

Hello, DWARFLAB!

Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.

Looking forward to your response!

Best regards,
Parcel Panel

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly thanks for your 3-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.

Our support team sent you an email about your suggestion to ParcelPanel Dashboard, you can search this email address to check it: parcelpanel@uppercommerce.com

Sincerely wondering what can we do to make your experience to a 5-star one?

Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.

If you have any question or concern, please feel free to let us know, we are always glad to help you.

Thirdly, 2020 has gone, Chinese New Year is coming.

On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.

Stay Safe

Best Regards
ParcelPanel Support Team

We are sorry for the bad experience, the problem you said is because the order is on pending status with no tracking info generated temporarily, our system will track them automatically in real-time, so don't worry about this.
We sent an email to you on Oct 25, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.

Hi Desert Doria,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.

Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.

If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.

Once again, thank you for choosing us, and we look forward to assisting you further.

Best regards,

Parcel Panel Team

Hello,

I hope this email finds you well.

We have received your 3-star rating and wanted to see if there's anything we can do to enhance your experience. Your feedback is incredibly valuable to us. May we ask if there is anything specific that we can help?

While you didn't provide specific comments, we would be grateful if you could share more details. Thank you for your time and feedback. We eagerly await your response and are dedicated to resolving any concerns you may have or any improvement you required.

Warm regards,
Elysee
Parcel Panel Team

Hello Açor Bike,

Thank you for your rating! We noticed you gave us three stars, and we’d love to understand if there’s any aspect of the app that didn’t meet your expectations. Your feedback is invaluable in helping us improve, so please feel free to share any thoughts on what we could do better.

Looking forward to hearing from you so we can make the app even more helpful for you!

Best regards,
ParcelPanel Team

Hello,

I hope this email finds you well.

We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.

While you didn't provide specific comments, we would be grateful if you could share more details. Your insights are crucial for us to understand and address any issues you might have faced.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Thank you for your time and feedback. We eagerly await your response and are dedicated to resolving any concerns you may have.

Warm regards,
Hugo
Parcel Panel Team

Hi there，

I hope this message finds you well.

We noticed your 3-star rating for our app and wanted to ask if there's anything specific we can do to improve your experience. We truly value your feedback, as it's essential in helping us improve.

While you didn't leave a comment with your rating, we're eager to hear more about your experience. Could you please take a moment to share your thoughts? Your insights are invaluable to us; they'll help us address any issues and make the necessary improvements.

If you've encountered any difficulties or have suggestions, please don't hesitate to let us know. We're committed to assisting you and ensuring a positive experience with our app.

Thank you for your time and for considering sharing more with us. We look forward to hearing from you soon and working together to resolve any concerns you may have.

Warm regards,
Elysee
ParcelPanel Team

Hi ZinedkaShop,

I hope this email finds you well.

We recently noticed that you rated our app with 3 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.

We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.

If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.

Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.

Best regards,
Kelly
ParcelPanel Team