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17 Nisan 2024

Not used the features yet but customer support is amazing. Dee was awesome.

recklessco
Birleşik Krallık
Uygulamayı kullanma süresi:8 dakika
13 Nisan 2024

Great

Desert Doria
Hindistan
Uygulamayı kullanma süresi:13 dakika
13 Şubat 2024

Just started using it and haven't seen the features yet but the support was cool and fast because i needed to remove the branding from my page

Fuzz Extractor
Nijerya
Uygulamayı kullanma süresi:Yaklaşık 2 ay
Channelwill yanıt 12 Nisan 2024

Hi Fuzz Extractor,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you found our support team helpful and responsive.

We understand that you're just starting to explore the features of our platform, and we're here to assist you every step of the way. If you have any questions or need assistance with any aspect of our service, please don't hesitate to reach back to this email. We're committed to ensuring that you have a positive experience with our product.

Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.

Once again, thank you for choosing us, and we look forward to assisting you further.

Best regards,
ParcelPanel Team

5 Ağustos 2019

No support, no answer to emails since few days. Your app is not working as I want Please contact me a soon as possible. thank you

MYCULOTTE
Avustralya
Uygulamayı kullanma süresi:Neredeyse 2 yıl
Channelwill yanıt 5 Ağustos 2019

Sorry for the late reply, you can check the email to tell me more details so I can understand this issue better. Thank you.

2 Mart 2021 tarihinde düzenlendi

Does not work properly. I had nearly every month an issue. My customer getting emails and contact us that they got informed that they received the packages but the package was in transit. I will update my review soon again..

dattelpalme.ch
İsviçre
Uygulamayı kullanma süresi:1 yıldan fazla
20 Ekim 2023

Première utilisation et le support technique est AU TOP, rassurant, efficace et TRES patient. Je réserve mes deux dernières étoiles au test de l'utilisation concrète de l'application ! Pour le support en tout cas, je recommande !

Neosook®
Fransız Guyanası
Uygulamayı kullanma süresi:4 ay
Channelwill yanıt 27 Aralık 2023

Hello,

We wanted to take a moment to express our sincere appreciation for your continuous support of our app. We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.

Kind regards,
ParcelPanel

27 Aralık 2021

Love how my customers can track there order on my website . Whish had more free tools to use instead having to pay

Jazz It Up Beauty
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 ay
Channelwill yanıt 27 Aralık 2021

Hello there!

Thank you for taking the time to share your valuable feedback on Parcel Panel with us. Regarding the issue you mentioned, we would like to discuss this further with you via live chat.

I look forward to chatting with you!

Lexie | Parcel Panel

9 Şubat 2020

does its job, basically.

Careful, it does NOT cover the detailed tracking status translation.

The "Tracking translation strings" function described here doesn't work:
https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings

It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly.

I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.

Figured'Art
Fransa
Uygulamayı kullanma süresi:7 ay
Channelwill yanıt 27 Aralık 2023

Greetings!

We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.

We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.

Best Wishes,
ParcelPanel Team

15 Eylül 2022

Overall, this app worked OK, but there were consistent problems with the app not recognising the correct courier. The live chat team are helpful and were able to fix these issues when I contacted them. But every time I checked, I would find another courier that was incorrect and saying the order has not been delivered, when in fact it had been delivered. After numerous times back and forth with live chat, it appears this is an ongoing issue and I don't see the point in paying for an app when I have to constantly check if it's working properly.

Ecostork
Avustralya
Uygulamayı kullanma süresi:6 ay
Channelwill yanıt 18 Eylül 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

26 Nisan 2023

Pros: Can be integrated with many other apps like help desk
Cons: tracking status shown is always delayed, sometimes cannot detect the right courier
Price: Not cheap
Customer service: Great.

DWARFLAB
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:4 ay
Channelwill yanıt 27 Nisan 2023

Hello, DWARFLAB!

Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.

Looking forward to your response!

Best regards,
Parcel Panel