Passport Shipping

its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.

It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.

The integration messed up the product pricing in my store somehow and was charging customers less based on location. Myself and Shopify reps could not get ahold of anyone from this company to help with the situation. After 3 weeks of no help or response from multiple attempts, I deleted the app and won't be back.

I heard about Passport from my 3PL when I was looking for international shipping, and my experience with Passport could've hardly been any better. All duties are taken care of when shipping to Europe from my American warehouse. The ability to not be bothered with taxes and import fees frees up so much time. It also takes care of reporting since it's Passport's details that get logged with border customs teams. Love it.

The only reason I deducted 1 star is due to some of their last-mile partners (the local delivery companies that work with them) have horrible online reviews and unfortunately the same has been communicated by my customers. I would say the successful delivery rate is close to 95% with almost all issues pertaining to the delivery company and not the customer. I'm completely at peace with a 95% delivery rate and it doesn't bother me, but a better customer experience in the cases where they didn't get the package or the local delivery company was uncooperative would've definitely been ideal. But I reckon all logistics companies dealing with independent last-mile delivery companies are facing this issue, so I won't hold this against Passport. Definitely recommend.

I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).

Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.

Passport shipping is good with communication regarding shipping updates and any news regarding delays if any. The customer service team responds promptly. Competitive rates and easy checkout processes. Country-specific automized currency conversion for customers would be a great enhancement. Canadian shipping could be faster. Easy to integrate with the Shopify store. Overall good experience.

Updated Review, 3-star: While the app has had issues, after leaving a 1 star review, I was emailed directly from the Director of Customer Experience at Passport Shipping. Nick explained that the system flagged my email as spam and expressed his apologies for my experience, mentioning the Passport team is going to investigate this issue. While this isn't the app for our store, I think it's fair to give the app a 3 star rating for the unexpected set up. It is an increase from my previous review as they reached out and tried to make it right and I truly appreciate that.

Previous Review, 1-star: The integration finished setting up before I accepted the terms and conditions. I reached out via email to see if my storefront qualified for this app because they have some products listed as not able to sell. I didn't accept the terms and conditions and before I even got a response, the pricing for Canada was updated without my consent and was charging less that we require. I have not heard back from my email and have not gotten ahold of anyone from this company. Since the app updated my pricing without my consent, I deleted the app and will be looking for another service.

We started using Passport about a year ago. They allowed us to start shipping our products to our international customers. They deal with all the taxes, duties etc. Super easy! They've been a great partner for our business and have very helpful customer service!