Opinew Product Reviews App UGC

Hi there,

Thanks for the high star rating and your feedback on our import feature. We understand that you'd like to have the option to import reviews from Amazon without images. We greatly appreciate your input and will certainly take your suggestion into consideration as we continually improve our import feature to better suit our users' needs.

If you have any more ideas or face any issues, feel free to get in touch with our support team. Your feedback plays a key role in our ongoing improvements.

Best wishes,

The Opinew Team

Thank you for your glowing review! We're thrilled to hear that our support team, especially Daniel, has provided you with the top-tier service that Opinew is known for. Our goal is to ensure our customers have the smoothest setup process and we're glad to know we hit the mark for you. Your recommendation means so much to us and lets us know we're on the right track!

Thanks again, and if there's anything else we can do for you, please don't hesitate to reach out.

Best Regards,
The Opinew Team

Hi there,

We are glad to hear you are happy with Opinew and we appreciate your feedback.

We are always looking to improve and would love to know more about what you think we could do better.

Please feel free to drop us a message any time if you need further assistance. We are happy to assist you.

Customer Success Team | Opinew

Hi, thank you so much for the positive feedback and the 5-star rating! We're thrilled to hear you find the Opinew Product Reviews App UGC cool and easy to use, and that our customer service was able to assist you swiftly. We apologize for the inconvenience you've experienced with one of your products. Your experience helps us to make our app and service even better. Please continue to reach out to us if you face any more issues or have further suggestions. Your input is greatly appreciated!

Best,
The Opinew Team

Olá, estamos muito felizes que você esteja desfrutando do nosso aplicativo e que a instalação tenha sido fácil para você. Apreciamos muito a sua recomendação!

Entendemos que você acha que a configuração do e-mail poderia ser mais exemplificada. Sua opinião é crucial para aprimorar nossa plataforma e estamos sempre em busca de melhorias baseadas em feedbacks como o seu.

Por favor, não hesite em contactar nossa equipe de suporte se precisar de mais assistência ou se tiver mais comments para compartilhar. Valorizamos sua opinião e estamos sempre prontos para ajudar.

Muito obrigado pelo seu valioso feedback,
Equipe Opinew.

Sorry you had a bad experience. However in the 2 months you used our app, you contacted us 8 times and we helped you with the setup, all sorts of small adjustments, any queries related to how the app works. You were a very demanding customer, on the cheapest plan, but still got the full 7 days a week support, with replies within 30min or quicker.

After looking at the transcripts, support was always in a professional manner - can you please send me an example to support@opinew.com where you think it was rude or inappropriate? Maybe I have missed something?

Regarding exports - all the organic reviews can be exported, imported ones cannot. You need to find another importer tool to import those. That's to prevent people from importing via Opinew and then going to a free app with all the reviews. It's just fair IMHO.

Hi there,

We're absolutely thrilled to hear that you're finding our Opinew Product Reviews App useful! We designed it with the aim to make importing reviews from various platforms like eBay, Amazon, etc., easy and seamless, and it's great that it's serving your new store well.

Your positive feedback encourages us to continue our work to improve and bring even more value to our users. If you have any further suggestions or need help with anything at all, please don't hesitate to reach out to our support team.

Once again, thank you for taking the time to share your positive experience. Your feedback is greatly appreciated in helping us to refine our service.

Best regards,
The Opinew Team

Gracias por tu excelente calificación y por compartir tu experiencia con nosotros. Estamos encantados de saber que nuestra aplicación y nuestro servicio de atención al cliente han sido de tu agrado. Tu satisfacción es nuestra principal prioridad y trabajamos constantemente para ofrecer una experiencia de calidad. ¡Apreciamos mucho tu apoyo y comentarios!

Con cariño,
El equipo de Opinew

We're overjoyed to hear your positive feedback and thank you for recommending us to all Shopify store owners! It's fantastic to know that our customer service team has been able to provide the support you needed and that our app is helping you improve your business metrics. We're dedicated to continuing our work of exceeding your expectations. Your feedback is highly treasured, as it helps us to strive even more to maintain our high standards. Keep exploring, and growing with Opinew!

With thanks,
The Opinew Team.

Hi - the issue was quickly resolved within a few hours. We were upgrading our app and it was a little unresponsive for a little while. All that for the best of course since the update introduced many new updates, fixes and improvements :)