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I wish I could rate the support for this app higher than 5 stars! These guys are awesome! Highly recommend.
Thank you so much for your kind words! We're overjoyed to hear how much you appreciate our support team. You recommending us really means a lot. Always feel free to reach out if you need anything else. Your feedback and satisfaction are paramount to us.
Best Regards,
The Opinew team
We had a small issue with our website where the Opinew app was causing a spinning wheel. I chatted them up and they promptly helped resolve the issue.
Hello! We're so glad that you reached out to us with your concern. It's unfortunate that you had to see the not-so-pleasant spinning wheel on your website. We want to assure you, we're always here to support you quickly and efficiently, just like we did this time. It's comforting to hear you're satisfied with the assistance.
Your feedback and experience is crucial to us and we'd love to hear about your future interactions with our app. Thank you for your 5 star rating, it means a lot to the entire team at Opinew.
Best,
The Opinew Team
This app is very easy to use as a reviews app. We have used this app for years and it has been very helpful. Customer service is nice and helpful as well.
Thank you so much for your review! We are glad that you are happy with our app, and will continue to make improvements so that your experience becomes even better. Best regards from Opinew team!
Great app, easy to use, excellent support. Would recommend. Tried another one, but Opinew was way more user friendly.
Hi, thanks for updating your review and sharing your entire journey. We are sorry for the hiccups you encountered with the carousel feature. Your experience was by no means standard and we wholeheartedly regret the inconvenience caused. We aim for seamless interactions, but it seems we fell short this time.
We appreciate your patience and assure you that we value all feedback to improve our app and service. It’s uplifting to learn that the issue was finally resolved and you're satisfied with the app's performance. However, we understand that the process to resolve this was not ideal.
Thank you for highlighting this issue for us and bringing it to our attention. It indeed helps us scrutinize and enhance our issue resolution process. Your feedback plays a significant role in this.
If any other query or concern arises, please feel free to reach out. We're here to provide our best support.
Best wishes,
The Opinew Team
Segmedina with Opinew helped with my query. She fixed the issue with the reviews not showing up below each item within a collection. This app and support is great.
Installed but then quickly realized there are better options. Uninstalled but now there's a stupid error showing on my site because Opinew didn't even uninstall properly. Absolute fail.
A Cautionary Tale
Pricing and Transparency Issues
Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response.
The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern.
Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users.
Integration Woes
Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity.
Conclusion: Beware of Hidden Costs
Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration.
For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls.
UPDATE AFTER RESPONSE:
I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.
Hi there,
We sincerely apologise for any confusion or frustration caused by any costs you encountered.
We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that.
This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating.
That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered.
We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew.
Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".
We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.
To clarify to other brands reading this;
This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.
They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)
They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.
Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.
I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.
The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
シンプルで使いやすい素晴らしい機能、また問題が発生した際のサポートも迅速で丁寧で親身になってくれる。
It is fast and efficient, and the customer service is excellent.
It solved all my problems and helped me get the placements.
Hello,
Thank you so much for leaving us a 5-star review! We're delighted to hear that you found our app to be fast and efficient, and that our customer service was able to assist you in resolving your issues. Your satisfaction is our top priority and it's wonderful to hear we've been able to aid in securing your placements.
Once again, thank you for your positive feedback. Your support truly inspires us to keep improving our service.
Best wishes,
The Opinew Team
