Opinew Product Reviews App UGC , 1.633 değerlendirme
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They have a great customer support focus, Unfortunately the developer company is to small to handle the support in a professional manner. The product have potential but is not finished to be sold to companies that need more flexibility in the functions. Many answer we got from the support was, we will have that in the next version. A lot of the time when asking for help the answer was, have you read the tutorials, have you watched the movies and so on. That the answer you like when you are installing the app. Update after the owner's response:
First of all, we are not a IT organisation, we are small micro brand selling square watches for men. sonerbysweden.com Secondly, the videos was not the good, many are very short and doesn't show what they suppose, i remember ne that was like 7 seconds that basically showed a picture. That the owner and probably the only guy that works on the app is giving suåort day and night is admirable but doesn't work in the long term. Maybe This app will be good in the future when they get all the functions they say coming in the next release, for now there are much better apps. For example, not being able to send request for reviews to people that have not bought a product is crazy. If you have a influencer or a journalist that you have given a product to, they can't give you review!
We did spend almost 4 hours with the customer giving them pointers about the app and responding to their queries.
We've got awesome videos you can watch that explain our features step by step. Help center also has plenty of material to guide you through the app.
And the support team is always there 7 days a week to help with any problems you might have.
My feeling is customer mistook that we offer technical support but not dedicated onboarding.
Customer did mention they work in large IT where they might be used to lengthy demo and onboarding processes required to sell multi million dollar deals, so that's maybe where the confusion comes from.
Excellent Service and super App! Easy import of reviews and many possibilities in widget design! Highly recommended
We're thrilled to hear you found our service excellent and the Opinew app beneficial to your needs! We aim to make our product as user-friendly as possible, so we're glad the review import process and widget design options met your expectations. Your positive feedback encourages us to work even harder to meet the requirements of our users.
Your recommendation means a lot to us! Thanks for taking the time to share your great experience with the Opinew app. Feel free to reach out if you need any further assistance - we're always eager to help.
Best Regards,
The Opinew Team
i'm using the app and all its features.
it is very easy to use.
all the advertised functions works and the dev support is 24/7 as described.
excellent.!
We're thrilled to hear that you're making the most out of our app and its features! It's great to know that you find it easy to use and that our 24/7 developer support has been an excellent help to you. Your feedback is vital for us as we continue striving to provide the best app, service, and support to our users. Thanks a lot for your encouraging words and the 5-star rating!
Best Regards,
The Opinew Team
Only just installed but so far very happy with it. Relatively intuitive to use and looks pretty with lots of customisation possibilities. Also best ever customer support (special shoutout to Daniel)! I'm using a free version and what you get is pretty amazing. Tried 2 other apps briefly and this was the best. For the Opinew team:
There are some things that could be further optimised (e.g. in 'request schedule' section it'd be nice to see product order date and ordered items, or be able to sort customers) and also and some glitches (e.g. I seem to have to click "schedule" button twice before it gets sent) Thanks for the great work guys!
Thanks so much for leaving a great review, also you can't imagine how valuable feedback like this is to us, thanks so much! We will continue to improve the way we allow you to manage your review requests. We will certainly take action on your points ASAP!
Customer Success Team | Opinew
Tip. Top. This is an absolutely smashingly well-realized application. It has solved, and I mean fully solved...an issue we'd had with for years with our old site. This app has really gamed out every last conceivable issue with product reviews from collection to syndication. It makes it astonishingly easy to surface product level reviews for pretty much everything we carry, the integration with Google Shopping was a snap, their documentation is excellent, and the install process was genuinely like magic....really, really fast and perfectly executed. The onboarding process was as professional as anything we've experienced in the Shopify space. The customer support is nonpariel, absolutely fabulous. As far as we're concerned, these guys have hung the moon. If you're thinking about installing this, stop thinking and just do it.
We're absolutely over the moon to read your review! We're thrilled to hear that our application has exceeded your expectations and solved long-standing problems for you. As you've noticed, we've put a lot of time and effort into making sure Opinew is user-friendly, efficient, and helpful for businesses like yours. It's fantastic to hear that it's paid off for you! We're particularly proud of our customer support and it's wonderful to hear that you appreciate it too.
Your words are a huge motivation for us to keep improving and delivering the best service. If there's ever anything else that we can assist you with, don't hesitate to let us know.
Thank you for your amazing feedback.
Best Regards,
The Opinew Team
The customer service representative, was very helpful and responsive.
Just wanted to thank you for your help in getting my reviews displayed properly on my product pages.
We're delighted to hear about your positive experience with our team! Your kind words about our customer representative make us proud and assure us that we're on the right track. We're always ready to go the extra mile to ensure that your reviews are displayed properly on your product pages.
Your feedback is extremely important to us. It helps us know we've met your expectations and gives us the motivation to work even harder for our customers.
Thank you once again for your kind words and for the 5-star rating.
Best,
The Opinew Team
I tested this app and it was able to get reviews onto my store but it was a frustrating experience. App just needs time but not ready yet. I did get reply from support but zero help.
Biggest issue is after uninstalling app it left code in my theme that still shows scraps in my store.
Sorry to hear you had issues. Shopify's to blame that they don't let developers remove the code when you hit uninstall.
Solution: Uninstall from within the app. Install it again, then go to Account menu, scroll down and click the uninstall button there. The app will remove the code and uninstall itself.
Also apologies for the quality of support. We did reply within 1 minute of your message and did everything we could at the time to help you. Any technical issues we usually resolve right at that moment but sometimes it takes longer, you run a company you surely must understand that - it was the latter in this case.
Opinew
Highly recommended! First, the customer service is outstanding.
This app is something I recommend to Shopify new users.
We're thrilled to hear your recommendation and how much you appreciate our customer service, thank you! Our aim is to make the Opinew experience as smooth and beneficial as possible for all our users, especially those new to Shopify. We're also continuously working on enhancing our app and service. Your encouraging review contributes to our motivation. Don't hesitate to get in touch if there's more we can do for you.
Best Wishes,
The Opinew Team
I was looking for an app enabling me to import reviews from Amazon easily and without limitations, and this app seems to be the best one for that.
It's very practical, with a beautiful display as well, and there are also great marketing tools like emails for customers.
And the customer service is great, I got some help quickly to customize some elements.
We're thrilled to hear that you've found our Opinew Product Reviews App UGC to be the best for importing reviews from Amazon with ease and no limitations! We've put a lot of effort into making our app practical and ensure it has an appealing display.
It's also heartening to know that you appreciate our additional marketing tools like emails for customers. Your satisfaction with our customer service is just the cherry on top!
Remember, we're always here to assist you with any more customizations or questions you may have. Thank you for your awesome five-star review!
Best regards,
The Opinew Team
Le service client a été super rapide et m'a aidé à résoudre le problème très rapidement!
Je le recommande
Bonjour,
Merci de nous avoir laissé un avis 5⭐️!
Si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter via live chat.
Très bonne journée,
Customer Success Team | Opinew