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We Pay Yearly Plan everytime we try to generate pin its tell out of credit so poor customer service
Hi there,
For some reason there was a technical issue when you canceled your subscription that moved you back on to the free plan instead of maintaining your credits for the duration of your subscription.
I’m terribly sorry that this has happened. By way of a small apology I have doubled your pin credit limit for the remainder of your subscription.
I will run an audit of what happened on the account to ensure that it doesn’t happen again too.
Apologies again for the inconvenience caused.
Kind regards,
Oliver Boyers (Founder)
I use it, didn’t work for me. I cancel the subscription by the way they recommended just delete the store from pin generator and they kept on charging me! no customer service and no phone number. I need answers.
Hi Elena,
I can see the first time you have reached out to us was less than an hour before leaving this review. We have a chatbot on all of our pages which is our point of contact and we have a contact page with a feedback form and a contact email address. In addition, all contact information is in the app listing on Shopify.
Kindly advise any other attempts to contact us which we may not have received?
Regarding, the instruction to delete your store from Pin Generator. This is not the prescribed way to cancel your subscription. You can either delete the app from your Shopify store or cancel the subscription from the Pin Generator pricing page.
Can you please tell me where you got this other information, as it is incorrect?
If it is the case that you forgot to cancel your subscription before renewal, then the best option would have been to reach out to me via the above-mentioned contact options and organize a refund, rather than give me a one-star review which negatively affects my business.
Kind regards,
Oliver
not working i have tried many times to submit my pins but the app is not working , also the say that the app is 7 days free trial but they want to charge me today
Hi Guircio,
I'm sorry to hear about the issues you are experiencing. If you could elaborate on the specific issue you are having then I'll do my best to assist you? I take bad reviews very seriously as of course I only want my customers to have the best experience.
With regard to the 7 day trial, you are not charged for the app immediately, you are just asked to enter your details and only after 7 days are you then charged. You are free to cancel at any time before the 7 day trial has finished without being charged.
Please feel free to email me directly on info@pingenerator.com and I can personally assist you in resolving whatever the issue may be.
Kind regards,
Ollie