Pinterest

Given this was supposed to be a great new partnership between Shopify and Pinterest, my experience has been abysmal. Customer support is literally non-existent. Whilst I had no issues setting up, our account was persistently rejected before even going live for being in violation of Pinterest Ts&Cs. We reviewed repeatedly, but nowhere could we find a violation. When Pinterest email you to tell you that you are in violation, they do not specify how or what this violation is, only that you must submit an appeal once you have made changes - and herein lies the difficulty. What changes are you supposed to make if they don't tell you what is wrong? If the system is good enough to identify a violation, surely it is good enough to tell us what that is. Contact with Pinterest on Twitter explaining the issue got us nowhere. Contact with Pinterest on here got us nowhere. Appeals got us nowhere. So all in this has been a massive waste of time which for a small business owner is something we simply do not have. I therefore cannot recommend this add-on to anyone and would suggest you go and spend your time doing literally anything else but this.

Your app is currently not useable with ads because of a typo in your url that prevents it from working https://ads.pinterest.com/advertiser//billing/ should be changed to https://ads.pinterest.com/advertiser/billing/ Please Fix this so I can use the app.

I installed it twice because I was getting this message..."Pinterest is not connected to a business account. Connect an account to continue using this app." It is connected to a biz acct. So not sure why the error is occurring. I had to remove it, as it just wasn't working.

Same thing happened to me. The app also told me I didn't follow Pinterest guidelines. The app has not worked from day one. I do still have my Pinterest account and there is no notification there at all.

Die Installation schlägt fehl. Nach der Verbindung mit Pinterest zeigt die App einen Fehler an. Was kann ich tun?

The app doesn't work - full stop. Shopify tells you to email shopify-help@pinterest.com. Sometimes Pinterest gets back with rather useless suggestions that is if they get back to you at all. I've been trying to get this piece of crap going for 3 weeks. I give up!

I am kicked out of pinterest as well, even if I am/was an approved merchant. Unbelievable! I put so much hard work and long nights in the creating of the pins and then all of a sudden my account is closed.

Triple AAA Fashion Collection
Dear Pinterest, this app deserves 1-star award I will tell you about our experiences with this app. First we didnt want to use this app because of the negative feedback here from users. So we decide to manually add the Pinterest Tag to our website which was done correctly. Secondly when we had to added our Product Catalog for Pinterest add data CVS file it was keep saying error messages. Without no proper explainations. Anyway we we were told by support to try the Pinterest app for shopify since nothing else was working. So we had no other choice we did it as instructed. thinking that was over we got an email from Pinterest stating that our business doesn't follow merchant guidelines beacause, of spamming violating. I am not sure if this was meant to be a joke or a direct insult because, how is this possible that our business is considered spamming? On our website we have about us page, refund page, shipping info page, terms of agreement page, privacy policy page, contact us page. We are selling on Shopify for almost 2 years so tell me this Pinterest if we are are spamming website then that means Shopify Shop app tracking is spaming tracking as well?

Within about an hour installing this app. Pinterest suspended my merchant account for violating spam policies. I appealed and still got denied.

Simply no help at all. Even with shopify emailing them - no response. The shopify catalog is declined while facebook accepts it without an issue.

No replies - there just is no excuse for this.