Pinterest , 5.789 değerlendirme

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31 Ocak 2024

Hello,

I hope this message finds you well. I am writing to express our deep concern and dissatisfaction regarding the support services provided by Pinterest. Unfortunately, our experience has been far from satisfactory, and we've encountered similar sentiments expressed by others on the internet, forums, Shopify app reviews, and Pinterest community forums.

We have been operating our officially registered company in the United States for the past two years, managing our e-commerce business professionally. With our dedicated team, we successfully deliver thousands of products to our customers every month. Up until now, Ladyros.com has received only positive feedback and reviews, without any negative comments or criticisms.

In our pursuit of further growth, we decided to utilize Pinterest as a marketing platform. After becoming a member and integrating it seamlessly with our Shopify infrastructure, we started receiving excellent feedback from our customers and gained popularity on Pinterest. However, to our dismay, our approved seller account was suddenly terminated, and all our products were removed from our Pinterest account.

This situation has been distressing for us, and we have been attempting to resolve it by reaching out to your support department for the past month, contacting them three times a week, totaling more than 15 communications. Regrettably, each time we contacted your support, we received automated standard messages. This has left us feeling extremely discouraged and disheartened towards Pinterest.

We thoroughly reviewed our website and policies in collaboration with our expert team, ensuring compliance with Pinterest policies. Despite our efforts, we received the same automated response stating that our account was not approved. As a legitimate U.S. company, we have successfully obtained approval from various social media platforms such as Facebook, Google, and Instagram, but Pinterest has proven to be elusive.

We are eager to resolve these issues and continue working with Pinterest professionally. However, the lack of support and assistance from Pinterest is highly disappointing and does not reflect well on a company of your stature. There are numerous negative comments online about Pinterest's support services, and we sincerely hope you can intervene to rectify this situation.

We are seeking your professional assistance and support in resolving this matter promptly. We appreciate your attention to this urgent matter and thank you in advance for your cooperation. We look forward to re-establishing a positive working relationship with you at the earliest opportunity.

Best regards, Lady Ros

Lady Ros
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
28 Ocak 2024

I'm ready to give up on Pinterest to advertise my business because your merchant guidelines to let me put my shop on your site are too broad. I have been in contact with your "Customer Service" to tell me what exactly about my website doesn't meet your guidelines, and they keep repeating that I need to go to the link and do not answer my questions. This is beyond infuriating.

Secret Cat Candles LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
17 Aralık 2023

I like Pinterest as an app but the customer support is the worst I’ve ever seen. They will absolutely not help you if you have any simple issues. I can’t put into words how bad and unprofessional the support team is, I’m getting angry even writing this

Historical Maritime
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 2 yıl
8 Ocak 2024

very stupid support here its bot very very bad and stupid support this only Sh** we get from that stupid team we try 2 months our domain 2year approve google and meta
( Unfortunately, we can't provide any more information about your merchant catalog violation)

REZOIA FASHION
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
27 Ocak 2024

Very, VERY, buggy. Lots of pages and features don't load

Stevie Rose
Yeni Zelanda
Uygulamayı kullanma süresi:Yaklaşık 2 ay
1 Şubat 2024

Data source connection unstable and constantly fails.

IG Studio & Co.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:12 ay
30 Eylül 2023

As my store is new, I was pushed an advert to get the pinterest integration and get marketing credit. So I installed it and created a pinterest business page. Only to get an email to say they declined it as my website had not been live for 90 days. Yes, it is brand new. So now I have to wait 90 days and submit it again, and the marketing credit will likely expire by then. Pinterest should automatically approve business pages when using the shopify integration. Short story, it's useless for a new store to use.

Starz Cosmetics
Kanada
Uygulamayı kullanma süresi:4 ay
22 Ekim 2023

I need help updating my catalogs and reaching someone to solve this problem.

CLOTHERN
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 ay
2 Kasım 2023

I launched my shop yesterday and installed the app. This morning I was informed via email that I violated the merchant guidelines i.e.: my shop is less than 9 months old.
So for those with a shop less than 9 months old DO NOT install this app. It's such a shame that this is not made clear from the start. But I guess it's my fault for not reading the guidelines thoroughly.

Funny Place Names
Birleşik Krallık
Uygulamayı kullanma süresi:2 gün
4 Ekim 2023

Horrible platform for selling, they make you wait 9 months then tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me.

Trendociti
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay