Pixels ‑ Print On Demand

Very useful app. it helps with the fulfillment, customer communication as well as the shipment. But the shipping fee, as well as the production cost, are quite high. And their customer service is quite slow to respond. The upload process, as well as the product update process, can be improved.

Thanks for the app.

www.artatler.com, art marketplace and online gallery.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!!

RUN AWAY!!!!

I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this.

When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail.

She was so rude and acting like I was bothering her the entire time.

I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

From the surface Pixels can offer your business a lot of value and ease of use for a print service. But the reality is once you use it for almost a year and see hardly any return on sales, accompanied by losing money over shipping/payment integration issues. followed by everything mentioned below on my cons list. its not worth it. Long Story Short If you are a Fine Art Photographer or looking for a professional looking website with access for clients to purchase High quality prints directly from your site using a 3rd party print lab Run away from this one..
Pros:
-Only app that will work with sopify store for the above use.
-lots of product selections

Cons:
-25MB File Size maximum (red Flag #1)
-Payment Integration is a nightmare
-Display Images of your FINE ART you want people to BUY with money on your website looks HORRIBLE. and I mean awful compared to the Full Size Image File. (this is more of a Shopify issue but none the less its a HUGE problem)
-for correct Shipping Calculations to be determined on orders (Pixels wont mention this part), you have to Purchase and Install ANOTHER 3rd party shopify plugin (advanced shipping Rules) that does this for you. Thuss making overhead go up, and the value of pixels go Down..oh and if thats not bad enough you have to pay for the entire Year upfront of shopify service just for the advance shipping app to work with pixels properly. so now even if I want to stop using pixels/shopify I wont be able to get that money back. (Huge Bummer)
-user support for this service is horrible
-User Interface (UI) is not great and often times confusing.
-claims to have lots of frame options but on my site it would only allow B&W frame/Matting options.
-uploading new Content to put on your site is time consuming.
-Prices are not any better than its competition

I do recommend that you check out the company PixieSet, They offer Website building,Professional Client Proofing service, a Store that works with 4 different labs you can offer your clients. and much more. I just started with them on a Free account and so far my its so much better than what Shopify/pixels can offer your photography business.

I had so much faith in this app.They have the best selection that I ever seen and I want to share the art but unfortunetally I cant instal it.Trying already for a month to instal it or find some guide how to fix this error when pressing on add app Error: The status failed to set correctly. | | Query was empty.
:(

I have had this app for a couple of months. I recently realized that the app is not syncing pricing properly with my Shopify store. The worst example is T-shirts that should retail for $28 being listed in my store at $19.

I have been dealing with support for over a week to resolve this issue. At first, they kept thinking I was complaining about the way they bill and kept insisting that the discrepancy was because I was logged in and seeing my cost, not the retail price (not true). After I feel I finally had them understanding the issue, I have gone 5 business days without a response.

I did call in after finally finding a number, but the number leads only to order fulfillment support. The person I spoke with was very kind and willing to help, but she didn't have access or experience to help with the issue. She did leave a bunch of notes on my case, but I still haven't received a reply.

I choose pixels because of their reputation for quality printing, but this lack of support for something as important as the wrong prices syncing to my store and causing me to lose money with every product sale is unacceptable. I even have the advanced shipping rules and upgraded subscription setup to avoid losses with shipping. I didn't think I would have to worry about their app incorrectly doing math on the product prices.

At this point, I cannot recommend this app to anyone.

I had a few problems with print quality on a sample order I made but my products were either refunded or replaced so I'm happy with customer service working with me to correct any issues. I suggest ordering samples for yourself before selling to others. This app is pretty great for offering a wide range of sizes and media for fine art printing.

I've been using pixels as my art printing company for over 5 years. Their quality is great. I just started my shopify store and the base price is even less through the shopify/pixels integration than through my FAA site! I contacted technical support to find this out as i was confused why my prices were different on shopify than through Fine Art America. They responded very quickly and explained why this was - great support and service. That's huge! And the app is free! I would definitely recommend this app.

** UPDATED review - developer helped me to get my images uploads to their website. Had to strip out image file information on each photo. Still haven't fully tried out their system due to figuring out the options to ship their products and mine separately without gouging the customer with shipping fees and adding more monthly selling fees by installing another app. But at least now the app does work.

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Does not work. I tried uploading images. Way within the limits of their max file size upload. The file uploaded in a few seconds, then it said "finishing upload. After 6 minutes or waiting, nothing happened, so I exited. Tried another image, same thing. Tried another image, same issue, it won't work. So since i cannot get any images to upload, i am saying this app/service does not work. I wanted to try it, but since I cannot upload anything, I am forced to delete the app and look elsewhere, sorry. When you fix it, let me know and I will try again, and perhaps change my review.

The support is good. They answer and address the issues. The MAJOR HOLE in this app is that its SKU numbers are beyond 80 characters, so they cannot be listed on either Amazon or eBay. Thats a HUGE setback for selling online in the 21st Century.

THE PROS: you dont have to stick to standard cropping for your artwork. You can do something other than 3:2, which is what every other POD place makes you stick to, and they offer lots of awesome papers and media for your art.

THE CONS: you cant really get it anywhere other than your own Shopify store, and watch the artwork languish for lack of exposure.

I use several add ons for e-commerce on my website and pixels is great! Good and unique product selection with excellent customer service! Orders have been received quickly and the products are of great quality.