Pixels ‑ Print On Demand

The app was easy to install and it was very easy to use. However after going through all the setup for the various products, when it came time to add them to the store not all the products were available. The app still needs work.

The base prices are ridiculously high. I appreciate the ease of using a print on demand service but if no one purchases your products because the prices are too high then it defeats the purpose and no one makes any money including Pixels.

As a last note. I had emailed their customer service several days ago and still have yet to receive a reply. To the extent that Shopify has contacted them as well, requesting that they answer my query.

I will be removing this app and trying another company.

Don't be like me and waste time and money on this app/service. I ordered a print once before from Pixels and the quality of the print was great so I was excited about setting up a Shopify store to start selling my photography prints with Pixels as my PoD supplier. I went through building my Shopify storefront and uploading all of my photos to Pixels, and setting all of the prices; I even paid for an annual premium subscription to be able to upload more than 25 photos. Additionally, you have to (at a minimum) pay over $300 to make your Shopify account an annual plan and get Custom Carrier Shipping. The problem is: Custom Carrier Shipping does not integrate as advertised. I contacted customer support, where I was asked by Abbie to add a member of the Pixels team to my Shopify store as a staff member. I did so, and it has since been over a week since I have heard anything else from Pixels customer support; despite 5 separate attempts by me to follow up. All this while customer orders are piling up in my store, but I am unable to ship thanks to Pixel's insufficient app. 3 of my follow-up attempts were by email; 2 by phone. There is no phone # listed on the Pixels site to contact support, so I had to hunt around online for a bit first. The one number I was able to find took me to Dominique from customer support - only not on this end of the business. At first I was told that since I had sent an email that day, I was required to wait 24 hours for a response before they could assist me; which made no sense given that I had not heard from them on prior emails for over a week. I told Dominique I would call back in 24 hours. I did, and she said actually there is nothing she can do anyways because she doesn't work in the end of the business. I asked to be transferred to someone who did and she was unable to do that. I asked to speak to a manager and she said that the only way to contact any manager was through email (as I had been doing, without response). I sent one final email strongly expressing my frustration with Pixels' inability to provide reasonable, 2021 standard customer service, and offering a chance to redeem themselves to win my business. Again, I had ordered prints directly through Pixels, and was satisfied with the print itself so I would have liked to work with them. But this attempt to restore the relationship was to no avail, as once again, I received no response. Not even a "we're still working on it..." Heed the negative reviews on this app. Do not make the same mistake I did giving them the benefit of the doubt.

The products are good quality and consistant. The app is crazy quirky and impossible to hear from their tech support.

I rate Pixels as 1 star for the lack of Customer Service and support. After an order was placed and not hearing anything to confirm the order, I contacted them multiple times but no reply. I had to cancel my order and then deleted the App. The rating of 1 Star is for the product line that they have, but unfortunately if they cant supply and fulfil orders then they are not worth dealing with.

Hope you guys improve your Customer Service and Support as everything esle looks good on your App, just the support is needed.

Of the many of apps I have on my Shopify store, this is by far the worst. I have been trying to login for 3 days now, and the app just takes you in circles (to different login pages). It also gets confused when you try to upload images and create products, and takes you to the purchase point (add to cart) when you're trying to create a product for your shopify store -from within the app! I have contacted their support multiple times and have received no response yet. It's too bad, because I've heard good things about the print quality of Fine Art America but this app (and their support) just aren't worth a damn!

I can not install the app in my store I do not know if this is normal ......................................

The base prices are insane. There are way too many other print-on-demand companies with MUCH lower prices to go any farther with my test of the app.

I only got as far as uploading a photo in order to see base prices for all products. After seeing the same products I pay other printers 50% less for, I quickly uninstalled. $30 base price for a phone case?? $20 for the same tote others sell for $10? $18 tees others sell for $10-13? No.

My initial review was negative but Pixel support got in touch with me and worked diligently to fix the problems I identified earlier.

It now works well. A couple of tips:

1. The app automatically pulls in and fulfills orders even if you have your store set for manual fulfillment. I mentioned this to the app developer and he built in a 3 hour delay so that if a customer cancels immediately after ordering we can still stop the item from being produced.

2. The cost of items does not include the shipping cost. Be sure to account for that if your store offers free shipping.