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Great initiative. Very easy to get set up and running.
Thanks so much for the feedback! We really appreciate it.
Great inicinative easy to set up and use
I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.
Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this issue any more. Thanks for putting it on our radar, and thanks also for using Planet.
A wonderful way to make a positive contribution to the world. The Millennium Package is an inspiring initiative, and I wish them all the best in their endeavors. Highly recommended!
- Activenap
Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.
Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.
"Forestal Store is a beacon of sustainability and conservation excellence. With a vast array of eco-friendly products and a commitment to responsible sourcing, this five-star establishment stands at the forefront of preserving our planet. From biodegradable utensils to sustainable forestry practices, Forestal Store empowers customers to make environmentally conscious choices while actively contributing to the preservation of our precious ecosystems. Shopping here isn't just a transaction; it's a pledge to safeguard our planet for generations to come.
Thanks so much for the feedback. We appreciate it!
Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.
Thanks for the feedback. We're sorry that the app isn't working right for you. We're always working on bug fixes and will catch what is causing your problems asap. We apologize for the inconvenience.
Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?
Grazie per il feedback e mi dispiace che tu stia affrontando questa sfida. È infatti possibile esporre il badge Planet senza Tema 2.0. Ci sono dettagli su come farlo qui: https://help.shopify.com/it/manual/shipping/carbon-neutral-shipping/planet-app
Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.
We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled.
Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.