Recensioni (68)

Valutazione complessiva
3,5
Numero di recensioni per livello
  • Il 41% delle recensioni ha 5 stelle
  • Il 19% delle recensioni ha 4 stelle
  • Il 18% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 13% delle recensioni ha 1 stelle
14 novembre 2022

The badge isn't customizable, and don't tell client how it works.. it really need some improvments.

YVY Maté
Francia
Oltre un anno di utilizzo dell’app
Shopify ha risposto 18 novembre 2022

Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet and are working on it. Same goes for the customizability. There will be more flexibility around that soon -- we'll let you know as soon as it's live.

Thanks again.

2 febbraio 2023

It's the least we can do.
I started using it as soon as I discovered it and the Real impact it has, sponsoring projects that mitigate the impact we have on Earth.

Breezy Tee
Portogallo
4 mesi di utilizzo dell’app
Shopify ha risposto 25 agosto 2023

Thanks so much for the feedback. You're 100% right -- the companies funded through Planet are going to have a massive impact, and we're pumped that you and your buyers are part of that. Thanks again!

27 luglio 2022

The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.

Lunchskins
Stati Uniti
Oltre un anno di utilizzo dell’app
Shopify ha risposto 24 agosto 2022

We've heard similar suggestions from other merchants who are using Planet, and are exploring options. Thanks for your feedback! - Brady, Sustainability at Shopify

7 settembre 2023

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.

Hawkers Beer
Australia
Circa un anno di utilizzo dell’app
Shopify ha risposto 11 settembre 2023

Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're going for and haven't reached yet. We also appreciate the feedback about the Impact Page, particularly with regard to your site-level stats. There are a few different ways to incorporate your site's stats -- you can add them to your badge so they're displayed and updated automatically, or manually add it to the explainer page (sourcing the data from your Planet dashboard). Manual isn't great, we know, and getting your dashboard or something like it on the explainer page would cut out this manual step. Getting your feedback on these things is super valuable for helping us prioritze what should come next. Thanks again!

8 ottobre 2022

This app is an exciting idea, but without a customer-facing explanation of what "carbon-neutral shipping" means, it has no value.

kelp+pebble
Canada
Oltre un anno di utilizzo dell’app
Shopify ha risposto 10 ottobre 2022

Thanks for the feedback. You're not alone here. We've heard from lots of folks wanting a consumer-facing explanation of the incredible impact that Planet users like you are having.

We're cooking that up and will make sure you know as soon as it's live. Thanks again!

30 giugno 2022

thanks for this team, great work! Would be good if you could add additional KM's from outside the platform

Chameleon Brands
Australia
Circa 2 mesi di utilizzo dell’app
8 dicembre 2023

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

August Berg
Singapore
3 mesi di utilizzo dell’app
Shopify ha risposto 11 dicembre 2023

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.

Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

4 dicembre 2023

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Pine Creek Essentials
Stati Uniti
2 mesi di utilizzo dell’app
Shopify ha risposto 11 dicembre 2023

We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled.

Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

Data modifica: 21 settembre 2022

I added this app to both of my Shopify stores and the app looks out of place on my store and it isn't editable, yet. But I really like being carbon-neutral

Decking Perth
Australia
Circa 2 mesi di utilizzo dell’app
Shopify ha risposto 27 giugno 2022

Thanks for sharing your experience - I'm sorry that Planet isn't meeting your needs yet. As mentioned, we'll keep this in mind for future iterations and hopefully you'll give Planet another try. - Brady, Sustainability @ Shopify

14 novembre 2022

Good idea! it would be nice if we could also manually purchase carbon removal credits. That way we could spread information about carbon by sharing it in the product descriptions all across our sales channels like Amazon handmade, etsy, ebay, faire, helloabound, poweredbypeople, wanello and other marketplaces we use. I think it would be nice to see "buy carbon removal credits" button in the Planet app

AURA 8 HOME
Stati Uniti
9 giorni di utilizzo dell’app
Shopify ha risposto 18 novembre 2022

Thanks so much for the feedback. That's a really interesting idea to manually purchase credits. We'll discuss this and hopefully can bake it into our roadmap. We 100% want you to share your incredible impact anywhere and everywhere so we're always eager for ideas like this. Thanks again!