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Terrible service as they cannot transfer changes from one theme to another as paid premium! This is totally unacceptable and it is best to totally avoid using the service pluginseo are giving. I feel like being scammed!!
We used this app for 2 days, it totally ruined our theme and we had to load a backup.... The product pages would not load correctly and the related products feature we use did not work after PLUGINSEO was installed.
They tell you what to change on the code side, we had PLUGINSEO do it for us. Even though they changed the coding their system checks still picked up the same issues
UPDATE May 15th:
Hi Roger, As discussed on email, after investigating this I can see that it was not our app that ruined your theme.
Since we don't have access to your shop I can't pinpoint what did. It must be a different app or developer. I'd be happy to help you pin down what it was: it can be confusing to diagnose issues like this! The team here has over 7 years experience with that and we won't charge you.
Daniel
CEO & Founder
ORIGINAL:
Hi Roger, Very concerned to read this. I don't see any tickets from your personal or company email about broken features.
I see you had the app installed for just under a day https://dsh.re/df378, Libby did the code install and then you asked a questioned about what happens when you uninstall which Aiza answered.
The code install takes place 100% in the HTML head of your shop. This means it does not alter anything visible on the page and it doesn't interfere with other features of your store.
I've sent you an email to get more details on this. Concerned and want to get to the bottom of it!
Daniel
CEO & Founder
Do not hire 'experts'... Spent 500$ to do nothing, they do not even know how to fixe the schema JSON.
Dear Dawid,
Thanks so much for sharing your experience with Plug in SEO. We want you to feel comfortable sharing good or bad news with us. We are sorry that your experience with our service fell short of expectations.
Upon checking we see the issue is not with our structured data. You have 3 sets of structured data. The warnings that you are getting are from the other structured data and not ours.
What we can advise is for you to get in touch with your theme developer and they will have a better understanding on how the other 2 sets of structured data works.
Cheers,
PIU Team
May 5, 2021 ... hired an »expert« via the APP ...
Communication with the customer could be much, much better!
The job was still not perfectly implemented three weeks after the guaranteed implementation time. May 6, 2021
YOU HAD ENOUGH CHANCES. Please leave me alone ...
I now have to remove unnecessary html code created by you … this job was just a waste of time and money. PLEASE LEAVE ME ALONE!!!
Hello Jürgen,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please email us at ricardo.hinds@sureswiftcapital.com / divya@pluginuseful.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Complete SCAM. Hired to do seo, didn't do 1 second of work and won't refund money. DO NOT USE. SCAM.
Apps seems to be nice. Unfortunately, the support doesnt respond to our mails and worthwhile questions.
Hi David,
Sad to hear about this.
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We take pride in our customer service and see what happened. We will send you a private email to sort this out.
Best,
PIU Team
We purchased the "Premium SEO Package" on Feb 19, 2022. Our website has over 100 products. We understood that in this package they will only do 10 products and that's fine. But even so in these 10 products they did not do Product Meta Title, Product SEO descriptions and Alt Image Text. Then they gave us 10 suggestions for Product H2 Subheadings and they had used a few of them for the 10 products they did. Since we have over 100 products, we then asked them to give us a few more suggestions. Today is March 14 and they have not replied us at all until now. So we suggest not to buy any additional package from this company. Maybe you hire an expert to help you is cheaper and we are sure "BETTER"!!
--UPDATE--
Hi Henry,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We strive to provide the best experience we can for our customers.
Please feel free to reach out to our Project Manager with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
We would love to make things right if you could give us another chance.
Best Wishes,
PIU Team
------
Hi Henry!
Just wanted to let you know how much your review means to us, thank you for your kind words. We’re grateful that we had the opportunity to serve you.
Best,
PIU Team
Does not Work anymore. Made 2 attempts to Contact support/Developer No reply Speed Check dont Work and Also Blog Check. Dont Bother theirs other apps to use that have more Features that actually Work
Terrible app took my money and did nothing in return. Once I asked for a refund customer service went dark. No Contact.
Dear Lance,
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes for refund requests.
I'm pleased we were able to make things better and I hope we see you again soon.
Best,
PIU Team
The app is so confusing. Everything has a price. Be prepared to change ur liquid theme code ALL the time, or pay them to do it for you. This app is just a great marketing tool to get ppl to pay for their SEO services. download the app, try it free. Everything will fail the SEO test. Give you instructions on how to change everything yourself. basically re-writing the theme's liquid code yourself (good luck) or pay them to do it. services are expensive too. my website "FAILED" speed test, I could pay them ($$$$) to change this, add that, re-write this, and some other things so my website will be at a faster speed. :/ I tried doing some of the re-coding on my own as they suggested and didn't see any results or get better results from re-doing their SEO test. I've decided to uninstall the app within my 7day free trial. This is the next set of instructions I got
"If Plug in SEO Plus is currently installed in your theme note that uninstalling will mean that the page titles and meta descriptions currently being generated will no longer be. Uninstalling will change a lot of page titles and meta descriptions through your entire shop.
You will no longer have the structured data through your site that Google uses to generate enhanced listings. Broken links will no longer be tracked. You'll lose access to the Keywords checker and all of your SEO settings in the 'Your Plus Benefits' tab.
Like any SEO change this carries some risk of harming your performance on search engines."
I'm hoping I don't screw anything up since all I did was download the app, ask them to change the 1st set of code they suggest needed to be done (since I wasn't comfortable watching all the videos and changing the liquid code myself). There are too many instructions with how-to videos and blogs associated with this app. Seems easier if I could just download an app and the app does everything. Maybe no such thing exist? Whatever the case, this isn't for the novice web owner.
If you love tools with videos and blogs and lengthy how-to emails, this is the app for you. If you need something more basic, look elsewhere.