Point of Sale

Shopify removes features without permission. On their latest "software update" they removed the ability to save carts. We often deal with multiple clients at a time in our brick and mortar store. We require this feature as we bounce back and forth with each client. Getting a hold of customer support was terrible, as they tossed my inquiry from different personnel in various departments.

The frustrating part was this feature was only available in POS pro, so we upgraded. Now it's not available at all.

This might be the last straw for us, we're looking into switching to Lightspeed for this very reason.

Very disappointed in Shopify.

As many others have stated, they will charge you $89 even after you try to cancel. They refused to refund even though I never used the app and attempted to cancel over a month ago. Was told it would get escalated to the billing department and then never heard a word from them.

Even if I had authorized this $90 purchase, I can't imagine how this app is worth that much a month. It is very limited in its capabilities. Its just a money grab from Shopify if you ask me. Its very shameful Shopify cares more about profit than customer satisfaction.

I made this mistake of getting a shopify account 3 months later the POS pros Is charging me 89 a month twice without any use from me or sales or premession , I tried to cancel and they want me to download the app give all the information they have already to cancel what I never had......I am contacting my bank to see if they can get my money , BEWARE if you get a shopfyi account they sign you up and charge you without premison then want you to download the app you never wanted to stop paying for it

If I could give this zero stars, I really would. It's a shame to give this terrible mistake of a Point of Sale even 1 star. We were using quickbooks POS without any problems, then we were recommended to Shopify, and wow, what a let down. The e-commerce is fine, however, if you own a brick and mortar DO NOT USE THIS!!! It is incredibly limited in it applications and you have the mind-numbing pleasure of learning with the Shopify team on the shortcomings - which means the solution is a third party app that costs anywhere from $5-$20/month.

Do not get the POS if you run anything more than a coffee shop. We have Shopify Online and it's great. We did the full onboarding, full training. All our staff to come to find out the sales girl for shopify POS was straight lying about it capabilities. Elana Baum. Who still won't return my emails. Shopify POS literally can't do anything without APPs which are extremely expensive per month. Even the apps are terrible. If they are under 200.00 a month don't waste your time. That's right. Soooo expensive. Shopify POS cant do the following= Layaways, Special Orders, dropships, store credit managment, customer account managment, staff sales and commission, Barcode creation with print list. When you get inventory in, you have to manually go in and print each tag even after you have submitted the entire purchase order. REALLY? the real meaning of POS. What a waste of time and a huge amount of money. Now we are all fixing the inventory one by one. GO use Lightspeed with all the capabilities and cheaper CC rates.

I have removed this app and still (two months) getting billed 89 a month. I need this to stop or I will shut down the site completely.

We followed the steps of setting up card reader. We paired with one device, worked one time. We have been desperately trying to get it to work by following the troubleshooting steps to no avail. We have contacted the hardware-store@ and have gotten the run around, where told there is a firm 30 day refund policy. Not only is it disappointing to have a faulty device but to also receive bad customer service makes it extra painful. Shopify already charges an arm and a leg. Feel insulted at this point.

This is a horrible device. It does not work, z I have been given the run around that it has been escalated. One week calling every day. I’m canceling it and have my bank give me the refund and returning the device

I want to cancel the subscription and get a refund. But I am not allowed to. I haven't used this application in months and had canceled the subscription and it didn't go through. So when requesting a day after my card was processed they would not refund

Unable to add variable priced products or sell products by unit of measurement, slow, clunky - much much better POS options out there.