Pop Convert ‑ Pop Ups, Banners
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I’ve tested my website speed multiple times on https://pagespeed.web.dev/
, both with and without the app installed. I sent all the screenshots to support, and they told me they would look into it — but to this day, I still haven’t received any update on the issue.
I also asked whether they offer a quiz option in their pop-ups, and the answer was no. When other apps like Klaviyo provide these features, it’s hard to see a reason to continue using this one.
It feels like the support team has become a bit lazy due to the large number of customers they have, and honestly, it seems like they just don’t care anymore.
Update Feb 15, 2026: Since this review, Pop Convert has undergone a major performance overhaul! Now ~70% lighter, optimized for speed, and meeting (often exceeding) the performance benchmarks of top Shopify apps.
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Full response below:
Good afternoon!
First, I want to sincerely apologize that you didn’t receive a timely follow-up from us. That’s on us, and I completely understand how frustrating that must have felt.
Since your review, our developers conducted a deep performance audit and made major improvements to the app. We’ve reduced the app’s footprint by nearly 70%, and we now meet and in many cases exceed performance benchmarks compared to other Shopify apps. These changes required a substantial rewrite of key parts of the application, which is why it took some time, but improving speed and efficiency was a top priority for us!
Regarding quiz options, we’ve added several new form fields over the past couple of months to provide greater flexibility when building forms. These include text fields, date fields, select fields, checkbox fields, radio fields, and switch fields. While it’s now possible to build a full quiz experience, most merchants typically use these for simpler opt-in and data-collection forms.
We also work with a large number of stores that use both Klaviyo and Pop Convert together. In this setup, Klaviyo is typically used as the marketing automation “engine,” while Pop Convert handles holiday announcements, sales banners, and other on-site displays tied to specific campaigns. Merchants appreciate the ease of use of this approach, and we also offer a full Klaviyo integration for those who require it.
We genuinely appreciate you raising these concerns. Feedback like yours directly influenced the work we’ve done. If you’re open to it, we’d love the opportunity to reconnect, test improved performance together, and earn back your trust!
- Pop Convert Team
The support is fast at replying which is really good.
However, the app does not have the discount features that are standard in Shopify.
Also. since we got the app we have received marketing offers from other people who has told us they saw we used Pop-convert. We have not agreed to sharing our e-mail with other app-makers.
Le code n'est pas généré automatiquement, code statique. Envoi d'email non fonctionnel
App permite apenas uma análise rasa da performance das campanhas. Por exemplo, só é possível ver o número de total de visualizações durante todo o período em que a campanha esteve ativa. Não é possível ter essa leitura em uma data específica ou em um determinado intervalo de tempo
They prompt you to chat to remove their branding when it could be replaced by a button. They know prompt you to leave a review. I would imagine they do this to get more reviews.
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